Spaces
Apps
Templates
Create
Find Help (FAQs)
All content
Space settings
Shortcuts
Request Help
Request Help
This trigger is hidden
Correct or Suggest an Article
Correct or Suggest an Article
This trigger is hidden
Content
Results will update as you type.
About the FAQs
Academic Advising
Athletics, Physical Education & Recreation
Billing & Personal Finances
Campus Card
Classes & Grades
•
Colwell Center
Computing & Technology
Getting Connected
Email & Calendar
Supported Technologies
•
How do I make a project request for a new or exisiting enterprise solution?
Blackboard
Cloud Storage
CourseArc
UMBC Report Exchange (REX)
Rex Finance
•
Deploying Shibboleth on a New Web Server
DocuSign - Electronic Signatures
Generative AI (GenAI)
GL
ImageNow/Experience
Monsido Website Audit Tool Overview
myUMBC Campus Portal
Panopto
Pharos Mobile Printing
Qualtrics Survey Software
Request Tracker (RT)
•
How and why should I submit an RT ticket request?
•
How can I monitor the status of my RT support request?
•
How can I update my RT support request?
•
How do I add attachments to my RT tickets?
•
How do I reopen my closed RT ticket?
Departmental RT Forms
RT for Support Staff
•
What benefits can be gained from using RT instead of our shared mailbox solution?
•
What is a queue in RT?
•
What do the sections of an RT ticket display mean?
Managing Tickets
•
How do I create a ticket in RT for a customer?
•
How do I add a comment to update a customer's RT ticket?
•
How do I reply to a customer inside the RT ticket?
•
What is the difference between a reply or comment on an RT ticket?
•
How do I add an attachment to an existing RT ticket?
•
How do I change the status of an RT ticket?
•
How do I resolve a customer's RT Ticket?
How do I search for an RT ticket?
•
How do I link RT tickets together?
•
How do I update multiple RT tickets at the same time?
•
What is a Jumbo update and why is it useful?
Managing People Associated with Tickets
Personalizing Your RT Experience
•
Sample RT System Email when a RT Ticket is Created
•
Sample RT System Email when a RT Ticket is Resolved
•
Salesforce
UMBC Tickets
Webex
Webex Webinars
Web Publishing
edX Edge
Virtual Desktop Environment (VDE)
Poll Everywhere
Digital Credentialing
VoiceThread
Multi-Factor Authentication with DUO
Grouper
Software
Desktop Troubleshooting
Computer Labs
Media Support for the Hearing Impaired
Services
Information Security and Compliance
DoIT Project Management (PMO) - Smartsheet
Facilities & Operations
Financial Services & Accounting
Health & Wellness
Housing and Meal Plans
Human Resources
Jobs & Internships
Library
Placement Testing
Procurement
•
Shriver Center
Student Disability Services
Summer/Winter Sessions
•
Page Not Found
•
Why do I have two emails associated with my account?
You‘re viewing this with anonymous access, so some content might be blocked.
Close
Find Help (FAQs)
/
Managing Tickets
Managing Tickets
Andrea Mocko
William Schneider
Owned by
Andrea Mocko
Last updated:
Dec 12, 2023
by
William Schneider
1 min read
Loading data...
Browse All Articles
Request Help
|
Correct or Suggest an Article
{"serverDuration": 36, "requestCorrelationId": "bcfa038f9a4e422c9d94af0c29170c93"}