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How do I add another customer in an RT ticket?

How do I add another customer in an RT ticket?

Dec 12, 2023

Departmental administrative assistants may enter a ticket for a part time faculty who are only on campus at certain days and times of the week. The primary requester on the ticket should be assigned to the faculty member but sometimes the departmental administrative assistants will also like to receive the updates on the ticket.

Option One: Adding another customer when creating the ticket

Option Two: Adding another customer on a ticket previously created

  1. Log into RT http://rt.umbc.edu

  2. Click on Home > RT at a glance link on the top of the page.

  3. Click on the queue you want to work on in the Quick Search section.

  4. Click on the ticket number OR the subject of the ticket. RT will display the full ticket.

  5. Click the link labeled People.

  6. Click the drop down labeled Type: on the section labeled Add new watchers: and select Cc.

  7. Enter the second customer's email address.
    This entry is not automatically verified. Please make sure the email address is accurate.

  8. Click the Save Changes button.