Sample RT System Email when a RT Ticket is Resolved

Tell me

R e s o l u t i o n:
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The instructions to resolve your issue can be found on http://www.umbc.edu/faq
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If you agree your issue is resolved, please give us feedback on your experience by completing a brief satisfaction survey:

https://umbc.us2.qualtrics.com/SE/?SID=SV_etfDUq3MTISF6Ly&groupid=group&ticketid=#

If you believe your issue has not been resolved, please respond to this message, which will reopen your ticket. Note: A full record of your request can be found at:

Ticket <URL: https://rt.umbc.edu/Ticket/Display.html?id=ticketid >

Thank You