Why can't I add another user to my Blackboard course?

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UMBC faculty are not restricted at this time from adding other users to their Blackboard courses. Please review this FAQ -> How do I add a teaching assistant (TA), second instructor, or guest to my Blackboard course? However, sometimes an instructor may not experience an issue when attempting to manually add a user to a course:

In an Ultra course, the instructor may encounter a "no results" error message.
In an Original course, the instructor may get a permission error message.

These errors may occur for one of two reasons:

Ultra or Original courses: The student was previously enrolled in the course but dropped it from their UMBC schedule – as a result, they are now disabled in the Blackboard course roster. The student may also be waitlisted for the course, but the drop overrides access.
Original courses only: The instructor has inadvertently added the username twice when updating the Enroll Users field – as a result, Blackboard cannot add the same person twice.

Resolving a Disabled Student

Only a Blackboard system admin can re-enable the student to bypass the enrollment audit protections. Please verify the student has dropped the course, then open an RT ticket with the student's username, your course ID, and the reason for requesting the student's restoration to your Blackboard course shell because they are on the waitlist.

NOTE: The student will still need to resolve their class schedule to be enrolled in the course. The drop may override as disabled, even after a student has been re-enabled.

If a student has dropped a course and is not on the waitlist, for accreditation purposes, the student will not be enrolled in the course.

Resolving a Double Username

This error occurs because the instructor has inadvertently added the username twice. The first time happens when the username is entered in the field (see #1). The second time happens if the browse button is clicked and then the username is selected again (see #2).

When the overall Enroll Users page is submitted, the error message "You do not have permission to enroll user(s): USERNAME" will display because the username is a double entry.

Instructors only need to enter the username in the box one time -- then click Submit. The browse box should only be used to search for a TA if the instructor does not know the username already.