Known Issues with Blackboard
The items listed in the table below summarize recent updates to Blackboard known issues database. Note: This is not intended to be a comprehensive list of all known issues, but rather ones users may experience.
Please open an RT ticket if you need additional information or support for any known issue on this list or if you think you may have encountered a new known issue.
indicates Future Fix indicates Will Not Fix indicates issue is fixed
TIP: Use the arrows in the header of a specific column to sort.
Date | Subject | Article No. | Description | Status |
|---|---|---|---|---|
Dec 15, 2025 | Discussion Boards Appear as “Disabled” | 000091474 | Discussion Boards Located Beyond the 50th Position in the Gradable Items View Appear as “Disabled” and Cannot be Accessed by Instructors or Administrators Observed Behavior: The discussion board shows an "i" icon that says " “Discussions have been disabled for this course”. Expected fix on Dec 18, 2025 |  |
Dec 4, 2025 | Group Attempt Feedback Is Missing When Accessed From the Gradebook View Results Page | 000091405 | Overall feedback is missing when a group assessment attempt is viewed through View Results in the Gradebook. Workaround When accessed from the content item, it shows a group and individual tab with both sets of feedback. | |
Dec 4, 2025 | Large Tests Take Time to Fully Render for Students | 000091448 | When a test contains a large number of questions and a student starts an attempt, the questions take some time to fully load (text in questions and answers), and the page turns unresponsive. Workaround Select 'Display one question at a time' or use page breaks to display one page at a time in the test settings to avoid the page loading the entire test. | Working as intended |
Dec 2, 2025 | Late Indicator Not Displaying in Gradebook for Saved Draft Attempts After Due Date | 000091436 | When a student saves an assignment attempt as a draft before the due date, the Gradebook does not display the Late indicator after the due date has passed. The Late indicator displays correctly when there is no submission or when there is a late submission, but draft attempts do not trigger any Late marker. The behavior is inconsistent between instructor view and student view. Fix expected in February release (2/5/26) | |
Dec 2, 2025 | Grade Center Displays Incorrect Rounded Percentage for Weighted Total Column | 000091375 | The Grade Center displays an incorrect rounded percentage for the weighted total. Observed Behavior: The Weighted Total displays 74.5% even though the rounding and truncation rules indicate that it should display 74.49% Expected Behavior: The Weighted Total should be calculated using full precision (up to 15 decimals), resulting in 74.49499999999999%, and should display as: 74.49% when truncated to two decimals | |
Nov 25, 2025 | Folders Close After Submitting an Assignment | 000091399 | When an instructor creates a folder in a course and students submit an assignment located within that folder, all folders automatically close once the submission is complete. The student must manually reopen all the folders to navigate to other content. Expected Behavior: Folders should remain open after submitting an assignment so the user can continue navigating through the content without reopening them. | |
Nov 25, 2025 | Announcements Not Displaying in the Activity Stream in Ultra | 000091416 | In Ultra view mode, announcements created within a course do not appear in the Activity Stream for enrolled users. Notification settings are correctly configured, but announcements fail to surface after posting. Observed Behavior: The newly created announcement does not appear in the student’s Activity Stream. Expected Behavior: Posted announcements should appear automatically in the Activity Stream for all enrolled users. | |
Nov 25, 2025 | Draft Submissions are Affected by Automatic Zeros and Passing Due Date | 000091411 | Student submission status details are changed after Automatic Zeros has been used for grading on an assignment. If a student saves a draft for an assignment without submitting, the status displays the student draft and that they opened the assessment. Once Automatic Zeros is enabled and the due date has passed the data is removed from the submissions area. Observed Behavior: The Status is set to "No Submission" and Student shows "Unopened (late)" Expected Behavior: The status is set to "No Submission" and Student shows "Opened on xx/xx/xxxx xx:xx am/pm (late)" | |
Nov 18, 2025 | Assessment Log Attempt Timestamp | 000091409 | Assessment attempt time is recorded as 0:00:00 in the attempt log. Workaround The submission time is recorded correctly in the submission view. | |
Nov 17, 2025 | Fill in the Blank Questions Code Text Format Inconsistency | 000091329 | When creating a fill-in-the-blank question in an Ultra course test, if the instructor selects the entire question text and applies the code snippet format in the text editor, the question does not function correctly when accessed by a student. Fix expected in February release (2/5/26) | |
Aug 22, 2025 | Slow Scrolling When Dragging Content in Ultra | 000091130 | When dragging content items in Ultra courses, page scrolling becomes slow on the course outline page. The issue is most noticeable when moving content beyond the visible screen. A similar slowness, though less pronounced, is also observed when dragging and dropping gradable items in the gradebook. Fix expected in September 4th/5th release. | |
Aug 8, 2025 | Calculated Formula Questions Graded Incorrectly | 000091065 | In Ultra tests, Calculated Formula questions using the Exponential answer format may be graded incorrectly if a student's response exceeds the allowed number of decimal places specified in the configuration. Anticipated fix currently planned for January release, which is expected on Jan 9, 2026. | |
Aug 4, 2025 | Dropdown Options Overlap in Jumbled Sentence Question in Ultra | 000091057 | In Ultra view mode, when attempting a test containing a Jumbled Sentence question, the distractor options in the dropdown menu appear overlapped, making them difficult to read or select.
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Jul 17, 2025 | Feedback Panel Affects the Inline View of Documents on Group Attempts for Assignments Graded with Rubrics | 000091015 | When viewing group attempts, the inline view of submitted files collapses after expanding the feedback panel if the assignment is using a grading rubric. This occurs when opening group attempts for assignments graded with a rubric. If the group attempt is opened while the feedback panel is closed, the uploaded file is rendered inline. Once the feedback panel is opened the frame containing the rendered file is no longer showing. | |
Jul 17, 2025 | Error Message When Marking Current Attendance | 000091010 | In Ultra courses, when an instructor marks the current attendance register and accesses the attendance grade, an error message is displayed, preventing access. The attendance cannot be marked, and an error message pops up saying: | |
Jul 16, 2025 | Gray Screen Displayed When Opening Bb Ultra Exams With Adaptive Release Conditions | 000091004 | When an exam configured with Respondus LockDown Browser includes adaptive release conditions, users may encounter a gray screen with no visible content. However, exams without adaptive release settings function as expected. Once LockDown Browser launches, the grey screen often occurs. To exit, click the red “x” in the upper right, choose “Close the browser” leave a reason for the exit, and then “save reason and close browser.” Workaround: Respondus recommends placing the exam inside a folder that has the adaptive release rules applied, rather than assigning them directly to the exam itself. Fix expected in release on Jul 25, 2025 3900.121.0-rel.27+4e78b06 | |
Jul 15, 2025 | Release Condition Hides the Student's Grade in the Gradebook | 000091003 | Once the test/assignment release conditions 'Access until' date lapses, the grade is not visible to the student in the Gradebook. Workaround: If the Release condition is removed and the test is temporarily made Available, then reapplying the Release condition, the grades become visible to the student while the content remains unavailable. Fix expected in release on Jul 25, 2025 3900.121.0-rel.27+4e78b06 | |
Jul 8, 2025 | Images in Essay Questions Cannot be Replaced if the New Image has the Same File Name | 000090118 | When replacing an image in an essay question with another image file with the same name, the system does not render the new one but the previous image. Fix expected in August 2025 release (v3900.123.0) | |
Jul 8, 2025 | Browser Print Function Does Not Print Rubrics With More Than Four Columns | 000090871 | In Ultra courses, instructors using the browser’s print function to print a grading rubric with more than four columns will find that the printed output only includes the first four columns. The fifth column and part of the fourth are cut off in both the print preview and the final printed result. This limits the usability of printed rubrics for review, archival, or offline grading workflows. | |
Jul 7, 2025 | Annotate Comment Links Attempt to Open Inline Instead of New Tab | 000090920 | Links added to an Annotate comment attempt to launch that link within the inline grading framework and thus fails with a "refused to connect" error message. This happens in both Original and Ultra courses. Fix expected in August 2025 release (v3900.123.0) | |
Jul 7, 2025 | Student Sorting is Broken in Gradebook's Grid View for Calculated Columns | 000078753 | Certain calculated columns (despite being validated) throw an error whenever an instructor tries to sort student rows in grid view. Fix expected in August 2025 release (v3900.123.0)
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Jul 7, 2025 | Screen Readers Cannot Focus on Student's Grade Value in Gradebook | 000090571 | When using a screen reader for the vision impaired, it not possible to focus on the posted grades, meaning these students cannot have grades read out. This has been reported on Windows with the use of NVDA Screen Reader. Fix expected in August 2025 release (v3900.123.0) | |
Jul 7, 2025 | Adding a Due Date Exception Throws an Error in Peer Assessments | 000090604 | When adding a due date exception in peer assessment an error is thrown. The due date exception is not saved and an 'Oops something went wrong' error is displayed. Fix expected in September 2025 release (v3900.125.0) | |
7/4/2025 | Uploaded Files Inline Viewing Error | 000090981 | When users select an uploaded file to view it directly (inline) in Blackboard, an “Oops” error appears and prompts users to reload the page. After reloading, the error message persists. Workaround: Select the “X” in the top right corner to dismiss the error message. The file should be visible. Fix expected with the maintenance release the week of July 7th. | |
7/1/2025 | Post All Grades Option Missing in Ultra Discussion Boards | 000090910 | In Ultra courses, the "Post All Grades" option is not available for discussion boards, unlike Assignments, where the option is present. Fix expected with the August 2025 release, which is scheduled to be available on August 8th. | |
4/30/2025 | Blackboard Mobile App Access Issue | “Users trying to access the Blackboard mobile app on Android or iOS devices are experiencing issues logging in. We are investigating the issues and will provide updates as soon as they are available. Thank you for your patience as we investigate this issue.” Workaround: On a mobile device, use the browser to navigate directly to https://blackboard.umbc.edu/ | | |
4/18/2025 | Annotate Becomes Unusable When Browser Zooming | 000090664 | The Annotate feature becomes unusable when the browser zoom level is increased. Specifically, if the zoom is set to 150% or higher, annotation tools may no longer respond or function correctly, preventing users from making annotations. When the browser zoom is increased to 150% or higher while using the BB Annotate feature: Workaround: Collapse left menu in flexible grading view. Ensure browser is set to 100% zoom and full-screen. | |
4/11/2025 | Content Added Outside the RTE in Multiple Choice Questions in an Original Course View are not Preserved After Conversion | 000078286 | Content/Question banks copied from the Original course view to the Ultra course view do not retain the images and weblinks. The question answers do not contain the content added outside the RTE. It removes Web Links and Images. A copy exception appears, saying 'Existing assessment question feedback attachments didn't convert. You can add new images, files, and web links to your feedback'.
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4/11/2025 | Page Breaks Prevent Auto-Grading of Prior Test Submissions When Using Flexible Grading to Give Full Credit | 000078608 | Page Breaks Prevent Auto-Grading of Prior Test Submissions When Using Flexible Grading to Give Full Credit In the Ultra experience, the presence of page breaks in an assessment interferes with the Flexible Grading screen's ability to regrade manual questions that have been given full credit. Submissions made after the full credit is granted are not affected. Workaround: Use Flexible grading to remove the Full Credit option and then use the Content screen to re-add the option. | |
4/10/2025 | Panopto Quiz Grade Passback to Blackboard | 000090665 | Grades for both Panopto quizzes and video progress are not being reported correctly to the Blackboard Gradebook. Related myUMBC article. As part of the investigation, the Panopto support team will confirm if it is possible to resubmit the scores to the Blackboard Gradebook once this issue is resolved. Instructors may still download score data from Panopto directly and then update the Blackboard Gradebook manually. | |
4/9/2025 | Azure OpenAI Service – Global Latency Issues impacting Blackboard AI Design Assistant | “At 10:14 UTC, we identified a latency issue affecting the AI Design Assistant, resulting in delayed or failed AI responses. This appears to be related to an ongoing issue with the Microsoft Azure OpenAI Service in the US East region. | | |
4/9/2025 | Issues Loading Blackboard for Safari 16.3 and Earlier following the 3900.114.0 Release | “We have received reports of issues loading Blackboard for Safari 16.3 and earlier users following the 3900.114.0 release. We recommend that impacted users upgrade to Safari 16.4 or later, available with iOS 16.4 or iPadOS 16.4. Anthology's browser support policy for Safari states that we only support the last two major releases of Safari. We always recommend that clients update to the latest available versions when made available for the latest security fixes for their devices.” Update: Blackboard is releasing an update, which we expect to see in Blackboard on April 14th. While this should address the current rendering issues, Blackboard strongly recommends that users keep their browsers up to date to benefit from the latest security patches and performance improvements. | | |
4/8/2025 | Session Debug Error Appears in Gradebook When Attempting to Leave Feedback or View Grades | 000090645 | Instructors are encountering a Session Debug Error when they click on a cell in the Gradebook (under the Grades tab) to view a grade and leave feedback. A fix is planned for the release available on April 11th.
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3/12/2025 | Latest Firefox Browser not Allowing Content Upload | 000090385 | When accessing the Control Panel > Content Collection > Course Folder and uploading any content using the latest version of Firefox (release 135.0+), the file(s) fail to upload and an error is displayed: "Unexpected Error. Please try again. If problem persists, please contact your system administrator" Workaround: Please use Chrome instead. Or, as an instructor or you can still upload content directly from the Course Content Area. | |
2/24/2025 | Google Meet LTI Does Not Create a Content Item in Ultra Courses | 000078451 | The Google Meet LTI tool launches and allows instructors to enter meeting information. However, users see an error message when attempting to save the meeting details. A meeting link is not created and the meeting is not scheduled. Workaround: Schedule a meeting via UMBC Google Calendar or Google Meet and add the meeting link to Blackboard using the Create → Link option. Fix released April 2, 2025 | |
2/11/25 | Group Assignment Files do not Expand to Full Document Viewer Width | 000090367 | When students submit a file for a group assignment and then view the submission, the file renders but does not expand to the full width of the document viewer. This issue occurs only when viewing group assignment submissions. Individual submissions display correctly. Workaround: Download the files to expand size. | |
2/20/2025 | Calculated Formula Answers Do Not Round to Significant Figures Correctly | 000090396 | Calculated Formula question types do not restrict responses to the specified number of decimals or significant figures. This issue impacts how responses to such questions are graded. Workaround: Blackboard Support currently recommends manually adjusting grades for impacted responses or using an alternate question type while this issue is addressed. Fix: Release Scheduled for May 2025 release. | |
January 22, 2025 | Instructors Cannot Post Grades when Automatic Zeros Enabled | 000090268 | Instructors Cannot Post Grades for Attempts That Have Automatic Zeros Enabled and are Set To Manually Post Grades. When attempts are set to use automatic zeros for overdue tests as well as to manually post grades, once they are submitted, the auto-zeros posts the auto-zero grade causing the system to consider the auto-zero as a posted grade. Also, the system does not provide a button to manually post the actual attempt impeding the instructor to post the real attempt grade. This issue arises in a specific scenario: when an attempt is first assigned an Automatic Zero and subsequently submitted. In this case, although the grade is shown as posted due to the automatic zero, the actual score for the attempt is not displayed. This leaves the instructor without the option to post the new grade. The issue persists regardless of whether the view is set to complete/incomplete or as points or percentage. Workaround: Activate the 'Post grades automatically' feature instead of posting grades manually. | |
November 5, 2024 | Gray screen over Blackboard content |
| Browser extensions such as uBlock Origin may prevent Blackboard content from loading properly or may cause the course screen to appear with a gray overlay. Workaround: If this issue occurs, disable or remove installed browser extensions, or use an incognito browser. | |
October 20, 2024 | SafeAssign Performance Issue | Users are facing performance issue while accessing Safe assign. As of 10/24/24 “Reprocessing of records has completed for an additional selected group. The remaining papers will be reprocessed on Friday (October 25) as part of the maintenance deployment.” Students should not need to resubmit papers submitted during the service interruption. | | |
October 20, 2024 | System Performance Issue | A subset of systems in the US-East-1 and EU-Central-1 regions is experiencing performance issues. Our teams are investigating this. October 20th, “Several of the affected systems have recovered with a fix, and we are monitoring the results.” | | |
October 8, 2024 | Mobile App Timeout | TBD | The Blackboard mobile app times out after 3 hours instead of following the timeout rules for the mobile app settings. Fix is expected with the December 6, 2024 release) | |
October 7, 2024 | Email Notification Failures | We are aware of some ongoing email notification failures. As of October 10, 2024: “We continue to monitor the email sending infrastructure as we work towards final resolution of the hardware failure impacting email notifications. At this time, we are not seeing any email notification failures.” | | |
September 22, 2024 | System Performance Issue |
| Blackboard reported a system performance issue. Users may have experienced difficulty accessing course content and assessments from about 6pm on 9/22/24 to 3am on 9/23/24. Instructional Technology is monitoring this issue. Blackboard reports this issue has been resolved. Please open an RT request for any continuing concerns related to system performance. | |
August 14, 2024 | Release Conditions for Date/Time Criteria are not Making Grade Column Available When Date/Time Conditions are met | 000078977 | Date/Time Release conditions set for gradable content in Ultra courses are making the content available for students when the release date/time arrives but leaves the availability for the column as unavailable. The line through the icon is removed in the content area showing it is available but cannot be accessed till the release condition is met but the Gradebook column still shows as unavailable. Student can access the content but when the 'Start Attempt' is pushed, a Popup error is displayed and the test cannot be accessed: You do not have permission to access this content. Please check with your administrator if you need access to this page. Set the content item to “Visible to Students.” Then add the desired release conditions. | |
July 27, 2024 | Students Cannot Access Assessments with Dated Conditional Availability and Respondus Lockdown Browser | 000057031 | If an Assessment has dated conditional availability and is also using Respondus Lock Down Browser, students will get an error while attempting to access it. | |
June 28, 2024 | Attempt shows pending to be graded when already graded | 000078692 | Specific attempts display "Needs grading" when the instructor already posted a grade and even feedback. This seemed to have affected specific environments/courses, so it is not fully replicable. Workaround: Clearing browsing cache, re-entering the grade and re-posting it should fix the issue. Note: For an assessment with multiple questions, re-entering a grade for a single question allows re-posting to fix the issue. | |
May 14, 2024 | In the Ultra Base Navigation Grades are Being Rounded Instead of Truncated | 000078647 |