Known Issues with Blackboard
The items listed in the table below summarize recent updates to Blackboard known issues database. Note: This is not intended to be a comprehensive list of all known issues, but rather ones users may experience.
Please open an RT ticket if you need additional information or support for any known issue on this list or if you think you may have encountered a new known issue.
indicates Future Fix indicates Will Not Fix indicates issue is fixed
TIP: Use the arrows in the header of a specific column to sort.
Date | Subject | Article No. | Description | Status |
|---|---|---|---|---|
May 5, 2026 | Send Reminder for Gradable Items Does Not Send Email Notifications in Ultra | 000092020 | In Ultra view mode, when instructors use the Send Reminder functionality for gradable items in the Gradebook, the reminder is delivered as a course message. However, the expected email notification is not sent to recipients. Fix expected in May 8th release. |  |
May 5, 2026 | Broken Images may occur after editing content and re-saving it. | 000092983 | After the initial save, any images or files embedded in the content editor (e.g., in documents or test questions) are correctly moved from the temporary session folder to permanent storage. However, when the content is later edited and additional images or files are added, these new items are not moved and remain in the temporary session folder causing broken links on subsequent saves. | |
May 5, 2026 | Session Debug Error When Accessing Student Attempts in Ultra | 000092890 | In Ultra view mode, when a Fill in Multiple Blanks (FIMB) question contains invalid or incomplete answer data (e.g., an empty object in the answers array), attempting to access a student’s submission triggers a runtime error in the grading interface. This scenario may occur due to data inconsistencies introduced during content migration, course duplication, or backend data modifications. The issue is caused by corrupted QTI question banks which were fill in the blank questions were exported/imported without any answers. Currently ultra does not allow any question creation without answers. | |
May 5, 2026 | Content with a cleared release condition cannot be moved out of the Learning module | 000092815 | Under a Learning module, content with release conditions cannot be moved outside the module. A warning message shows 'This content could not be moved. But after the release condition is cleared, it still couldn't move. Refreshing the browser will allow you to access it. Workaround: As a workaround, try refreshing the browser | |
Apr 29, 2026 | Individual Feedback Is Not Visible to Students After Grade Override For Group Assessment | 000092675 | When an instructor overrides a student’s grade for a group assignment, the previously provided individual feedback is no longer visible to the student and is replaced with a message indicating no feedback was added. The feedback panel displays the message “Your instructor hasn’t added feedback” instead of the previously entered individual feedback. | |
Apr 17, 2026 | Missing Name in From Field for Emails | 000092415 | When the Override "From" Address setting is enabled in Email Configuration, emails sent from a course only display the sender’s email address in the From field. The sender’s display name is not included. | |
Mar 10, 2026 | Alt-Text in Blackboard Images Does Not Copy | TBD | When content is copied from one Ultra course to another, alt-text associated with images is not copied. This images both complete course copy and individual item copy processes. The expected behavior is that alt text is copied along with the image. | |
Feb 25, 2026 | Randomized Question Pool Tests, When Printed, do not Include all the Questions | 000091886 | In Ultra view mode, when printing a test that contains more than 30 questions drawn from multiple question pools with the Randomize Questions option enabled, the print preview does not display all questions from the pools, resulting in missing questions in the printed output. Fix anticipated in the May 2026 release, on May 7th (8th). | |
Feb 13, 2026 | Ally Score in Ultra Docs remains 98% | TBD | Heading styles in Blackboard Ultra Documents result in a 98% Ally score for the document. This is a known issue. The expected behavior is that heading styles in Blackboard result in 100% score. | |
Feb 11, 2026 | Ultra Document Errors When Trying To Edit Docs | 000091795 | After creating or editing content in an Ultra document, an error message displays when attempting to save the changes. A fix was deployed in the 2/10/26 maintenance release. | |
Feb 11, 2026 | Text Editor Resets Text Style When Changing Alignment | 000091794 | When changing the style of text and then the alignment, the text editor reverts the change upon saving. | |
Feb 11, 2026 | Send Button in Messages “Disappears” | 000091783 | When composing a Blackboard course message, some users may notice that the "Send" button disappears. A fix was deployed in the 2/10/26 maintenance release. | |
Jan 16, 2026 | Incorrect Grading for Very Small Numbers in Calculated Formula Questions When Using Significant Figures | 000091636 | When using Significant Figures rounding in Calculated Formula questions, answers that are very small numbers (0.0001) are unexpectedly rounded as though it were set to use decimal places rounding instead of significant figures. The answer is then graded as Incorrect even though the student provided values are mathematically correctly calculated. | |
Jan 13, 2026 | Inline Grading Disappears if Formatted Text Containing Named Colors is pasted into a Comment - Copy
| 000090959 | When formatted text (Rich Text) containing named color styles such as style="color: red;" is pasted into an Inline Grading comment box, it triggers a JavaScript error. Although the text appears correctly, interacting with the colorized elements causes the entire Inline Grading to disappear. In some cases, the issue is triggered immediately upon pasting, without any user interaction. This behavior also occurs when copying styled content from word processing applications, such as Microsoft Word or Apple Pages, particularly when the color is defined using a named value instead of a hex code or RGB value. | |
Jan 12, 2026 | Annotate Braking/Removing Words Format in Ultra Assignments | 000091593 | When grading a PDF assignment, instructors can add annotations using the Text tool. However, if the selected font size is set to a value smaller than 18, and the page is subsequently reloaded, the text annotations do not persist correctly in the inline viewer. After the reload, the added text may appear broken, incomplete, or partially missing within the PDF displayed in the grading interface. Despite this visual issue, downloading the PDF shows that the annotation text is fully intact in the file, indicating that the problem affects only the rendering or persistence of text annotations in the inline view rather than the saved document itself. Workaround: Use a font greater or equal to "18" and also would be to prevent the modification of the font box size.
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Jan 9, 2026 | Text box Cursor Color Does not Change | 000091594 | When instructors use the text annotation tool while reviewing student submissions, changing the text color updates the annotated text but does not update the cursor color to match the selected color. | |
Jan 9, 2026 | Selected Font Size does not Persist in Annotate Text Box | 000091579 | The selected font size in the Annotate text box is not retained after instructors leave the grading page or navigate to another submission. Double-clicking the text box displays the correct font size. | |
Dec 15, 2025 | Discussion Boards Appear as “Disabled” | 000091474 | Discussion Boards Located Beyond the 50th Position in the Gradable Items View Appear as “Disabled” and Cannot be Accessed by Instructors or Administrators Observed Behavior: The discussion board shows an "i" icon that says " “Discussions have been disabled for this course”. Expected fix on Dec 18, 2025 | |
Dec 4, 2025 | Group Attempt Feedback Is Missing When Accessed From the Gradebook View Results Page | 000091405 | Overall feedback is missing when a group assessment attempt is viewed through View Results in the Gradebook. Workaround When accessed from the content item, it shows a group and individual tab with both sets of feedback. | |
Dec 4, 2025 | Large Tests Take Time to Fully Render for Students | 000091448 | When a test contains a large number of questions and a student starts an attempt, the questions take some time to fully load (text in questions and answers), and the page turns unresponsive. Workaround Select 'Display one question at a time' or use page breaks to display one page at a time in the test settings to avoid the page loading the entire test. | Working as intended |
Dec 2, 2025 | Late Indicator Not Displaying in Gradebook for Saved Draft Attempts After Due Date | 000091436 | When a student saves an assignment attempt as a draft before the due date, the Gradebook does not display the Late indicator after the due date has passed. The Late indicator displays correctly when there is no submission or when there is a late submission, but draft attempts do not trigger any Late marker. The behavior is inconsistent between instructor view and student view. | |
Dec 2, 2025 | Grade Center Displays Incorrect Rounded Percentage for Weighted Total Column | 000091375 | The Grade Center displays an incorrect rounded percentage for the weighted total. Observed Behavior: The Weighted Total displays 74.5% even though the rounding and truncation rules indicate that it should display 74.49% Expected Behavior: The Weighted Total should be calculated using full precision (up to 15 decimals), resulting in 74.49499999999999%, and should display as: 74.49% when truncated to two decimals | |
Nov 25, 2025 | Folders Close After Submitting an Assignment | 000091399 | When an instructor creates a folder in a course and students submit an assignment located within that folder, all folders automatically close once the submission is complete. The student must manually reopen all the folders to navigate to other content. Expected Behavior: Folders should remain open after submitting an assignment so the user can continue navigating through the content without reopening them. | |
Nov 25, 2025 | Announcements Not Displaying in the Activity Stream in Ultra | 000091416 | In Ultra view mode, announcements created within a course do not appear in the Activity Stream for enrolled users. Notification settings are correctly configured, but announcements fail to surface after posting. Observed Behavior: The newly created announcement does not appear in the student’s Activity Stream. Expected Behavior: Posted announcements should appear automatically in the Activity Stream for all enrolled users. Fix expected in March release (3/5/26) | |
Nov 25, 2025 | Draft Submissions are Affected by Automatic Zeros and Passing Due Date | 000091411 | Student submission status details are changed after Automatic Zeros has been used for grading on an assignment. If a student saves a draft for an assignment without submitting, the status displays the student draft and that they opened the assessment. Once Automatic Zeros is enabled and the due date has passed the data is removed from the submissions area. Observed Behavior: The Status is set to "No Submission" and Student shows "Unopened (late)" Expected Behavior: The status is set to "No Submission" and Student shows "Opened on xx/xx/xxxx xx:xx am/pm (late)" Fix expected in March release (3/5/26) | |
Nov 18, 2025 | Assessment Log Attempt Timestamp | 000091409 | Assessment attempt time is recorded as 0:00:00 in the attempt log. Workaround The submission time is recorded correctly in the submission view. | |
Nov 17, 2025 | Fill in the Blank Questions Code Text Format Inconsistency | 000091329 | When creating a fill-in-the-blank question in an Ultra course test, if the instructor selects the entire question text and applies the code snippet format in the text editor, the question does not function correctly when accessed by a student. Fix expected in March release (3/5/26) | |
Sep 24, 2026 | Announcements Message Gets Cleared Out by Itself After Staying Idle or Writing a Description for an Hour | 000091246 | When an instructor creates a new announcement and writes for a long time the description or just stays idle, after fifty minutes to one hour pass, the description clears out automatically, without explanation or warning. | |
Aug 25, 2025 | Flexible Grading Skips Submissions When Using Next Button With Needs Grading Filter | 000091159 | When instructors use the Needs Grading filter in Flexible Grading and navigate with the Next button, not all submissions are loaded if there are many to grade.
Observed Behavior: Workaround: Access the “Submissions” tab in the assessment to directly access all submissions | |
Aug 22, 2025 | Slow Scrolling When Dragging Content in Ultra | 000091130 | When dragging content items in Ultra courses, page scrolling becomes slow on the course outline page. The issue is most noticeable when moving content beyond the visible screen. A similar slowness, though less pronounced, is also observed when dragging and dropping gradable items in the gradebook. Fix expected in September 4th/5th release. | |
Aug 8, 2025 | Calculated Formula Questions Graded Incorrectly | 000091065 | In Ultra tests, Calculated Formula questions using the Exponential answer format may be graded incorrectly if a student's response exceeds the allowed number of decimal places specified in the configuration. Anticipated fix currently planned for January release, which is expected on Jan 9, 2026. | |
Aug 4, 2025 | Dropdown Options Overlap in Jumbled Sentence Question in Ultra | 000091057 | In Ultra view mode, when attempting a test containing a Jumbled Sentence question, the distractor options in the dropdown menu appear overlapped, making them difficult to read or select.
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Jul 17, 2025 | Feedback Panel Affects the Inline View of Documents on Group Attempts for Assignments Graded with Rubrics | 000091015 | When viewing group attempts, the inline view of submitted files collapses after expanding the feedback panel if the assignment is using a grading rubric. This occurs when opening group attempts for assignments graded with a rubric. If the group attempt is opened while the feedback panel is closed, the uploaded file is rendered inline. Once the feedback panel is opened the frame containing the rendered file is no longer showing. | |
Jul 17, 2025 | Error Message When Marking Current Attendance | 000091010 | In Ultra courses, when an instructor marks the current attendance register and accesses the attendance grade, an error message is displayed, preventing access. The attendance cannot be marked, and an error message pops up saying: | |
Jul 16, 2025 | Gray Screen Displayed When Opening Bb Ultra Exams With Adaptive Release Conditions | 000091004 | When an exam configured with Respondus LockDown Browser includes adaptive release conditions, users may encounter a gray screen with no visible content. However, exams without adaptive release settings function as expected. Once LockDown Browser launches, the grey screen often occurs. To exit, click the red “x” in the upper right, choose “Close the browser” leave a reason for the exit, and then “save reason and close browser.” Workaround: Respondus recommends placing the exam inside a folder that has the adaptive release rules applied, rather than assigning them directly to the exam itself. Fix expected in release on Jul 25, 2025 3900.121.0-rel.27+4e78b06 | |
Jul 15, 2025 | Release Condition Hides the Student's Grade in the Gradebook | 000091003 | Once the test/assignment release conditions 'Access until' date lapses, the grade is not visible to the student in the Gradebook. Workaround: If the Release condition is removed and the test is temporarily made Available, then reapplying the Release condition, the grades become visible to the student while the content remains unavailable. Fix expected in release on Jul 25, 2025 3900.121.0-rel.27+4e78b06 | |
Jul 8, 2025 | Images in Essay Questions Cannot be Replaced if the New Image has the Same File Name | 000090118 | When replacing an image in an essay question with another image file with the same name, the system does not render the new one but the previous image. Fix expected in August 2025 release (v3900.123.0) | |
Jul 8, 2025 | Browser Print Function Does Not Print Rubrics With More Than Four Columns | 000090871 | In Ultra courses, instructors using the browser’s print function to print a grading rubric with more than four columns will find that the printed output only includes the first four columns. The fifth column and part of the fourth are cut off in both the print preview and the final printed result. This limits the usability of printed rubrics for review, archival, or offline grading workflows. | |
Jul 7, 2025 | Annotate Comment Links Attempt to Open Inline Instead of New Tab | 000090920 | Links added to an Annotate comment attempt to launch that link within the inline grading framework and thus fails with a "refused to connect" error message. This happens in both Original and Ultra courses. Fix expected in August 2025 release (v3900.123.0) | |
Jul 7, 2025 | Student Sorting is Broken in Gradebook's Grid View for Calculated Columns | 000078753 | Certain calculated columns (despite being validated) throw an error whenever an instructor tries to sort student rows in grid view. Fix expected in August 2025 release (v3900.123.0)
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Jul 7, 2025 | Screen Readers Cannot Focus on Student's Grade Value in Gradebook | 000090571 | When using a screen reader for the vision impaired, it not possible to focus on the posted grades, meaning these students cannot have grades read out. This has been reported on Windows with the use of NVDA Screen Reader. Fix expected in August 2025 release (v3900.123.0) | |
Jul 7, 2025 | Adding a Due Date Exception Throws an Error in Peer Assessments | 000090604 | When adding a due date exception in peer assessment an error is thrown. The due date exception is not saved and an 'Oops something went wrong' error is displayed. Fix expected in September 2025 release (v3900.125.0) | |
7/4/2025 | Uploaded Files Inline Viewing Error | 000090981 | When users select an uploaded file to view it directly (inline) in Blackboard, an “Oops” error appears and prompts users to reload the page. After reloading, the error message persists. Workaround: Select the “X” in the top right corner to dismiss the error message. The file should be visible. Fix expected with the maintenance release the week of July 7th. | |
7/1/2025 | Post All Grades Option Missing in Ultra Discussion Boards | 000090910 | In Ultra courses, the "Post All Grades" option is not available for discussion boards, unlike Assignments, where the option is present. Fix expected with the August 2025 release, which is scheduled to be available on August 8th. | |
4/30/2025 | Blackboard Mobile App Access Issue | “Users trying to access the Blackboard mobile app on Android or iOS devices are experiencing issues logging in. We are investigating the issues and will provide updates as soon as they are available. Thank you for your patience as we investigate this issue.” Workaround: On a mobile device, use the browser to navigate directly to https://blackboard.umbc.edu/ | | |
4/18/2025 | Annotate Becomes Unusable When Browser Zooming | 000090664 | The Annotate feature becomes unusable when the browser zoom level is increased. Specifically, if the zoom is set to 150% or higher, annotation tools may no longer respond or function correctly, preventing users from making annotations. When the browser zoom is increased to 150% or higher while using the BB Annotate feature: Workaround: Collapse left menu in flexible grading view. Ensure browser is set to 100% zoom and full-screen. | |
4/11/2025 | Content Added Outside the RTE in Multiple Choice Questions in an Original Course View are not Preserved After Conversion | 000078286 | Content/Question banks copied from the Original course view to the Ultra course view do not retain the images and weblinks. The question answers do not contain the content added outside the RTE. It removes Web Links and Images. A copy exception appears, saying 'Existing assessment question feedback attachments didn't convert. You can add new images, files, and web links to your feedback'.
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4/11/2025 | Page Breaks Prevent Auto-Grading of Prior Test Submissions When Using Flexible Grading to Give Full Credit | 000078608 | Page Breaks Prevent Auto-Grading of Prior Test Submissions When Using Flexible Grading to Give Full Credit In the Ultra experience, the presence of page breaks in an assessment interferes with the Flexible Grading screen's ability to regrade manual questions that have been given full credit. Submissions made after the full credit is granted are not affected. Workaround: Use Flexible grading to remove the Full Credit option and then use the Content screen to re-add the option. | |
4/9/2025 | Azure OpenAI Service – Global Latency Issues impacting Blackboard AI Design Assistant |