Common issues experienced in RLDB

General Issues

• Blank screen when using RLDB

• RLDB froze during a test and I cannot exit

• Clicking on the “Launch LockDown Browser” Button Has No Result

• Clicking on the “Start New Attempt” Button Has No Result

• Slow computer response

Error Messages

• "There is a problem with the settings for this exam"

• "Connecting to media server, please wait..."

• "Unable to retrieve settings from the Respondus server"

• "We are unable to detect a microphone with your computer"

• "Video connection timed out"

• "Bad Image" 0xc0000020 when starting LockDown Browser

• "The resolution of this image is too high to display"

• "Error sending exam start notification, unable to continue with exam."

• "Update server is not supplying information, or the connection to update server is blocked."

• “Unable to store institution ID to the registry, installation will not work correctly”

• "Feature Transfer Error" during install of LockDown Browser

• Error codes: -7, -21, -101, -105, -106 , -111, -118 and similar 0-199 codes.

Windows Issues

• I need Administrator rights to install Respondus LockDown Browser (Windows)

• Windows - How to Setup Keyboard Language Switching for LockDown Browser

• Font size is too small during LockDown Browser exam

• I restarted my computer while LockDown Browser was running. Windows Task Manager is now greyed out.

• I need to close Dell Dock, Google Desktop and/or Skype (Windows users)

Mac Issues

• macOS 10.14.x (and newer) Camera and Microphone Permissions

• Mac - How to Setup Keyboard Language Switching for LockDown Browser

• 0x-AWS-xxx Unable to connect to Respondus Server (AWS)

• I need to close Apple VNC Server and/or ARD Agent (Mac users)

• Update Check Failed: Error Code a4

Respondus Monitor Issues

• Spinning Wheel During Webcam Check

• Cannot detect or configure the webcam

• Webcam blocked

• Facial detection failing

• Webcam blocked

• Your face isn't showing clearly in the video

• Recording failed

Webcam Issues

• How can I change my webcam?

• Cannot detect or configure the webcam

• No audio is coming from my microphone

• Webcam hangs at "environment check"

• Webcam image is upside down

• What external USB webcams are supported by Mac Lockdown Browser?

• How much bandwidth is required for the webcam to work properly?

• Mac: Webcam Not Detected

• Spinning Wheel During Webcam Check

Anti-virus Issues

• Avast

• Bitdefender

• AVG

• Kaspersky

• Norton 360

• Anti-virtual software & camera privacy settings