Common issues experienced in RLDB
General Issues
- Blank screen when using RLDB
- RLDB froze during a test and I cannot exit
- Clicking on the “Launch LockDown Browser” Button Has No Result
- Clicking on the “Start New Attempt” Button Has No Result
- Slow computer response
Error Messages
- "There is a problem with the settings for this exam"
- "Connecting to media server, please wait..."
- "Unable to retrieve settings from the Respondus server"
- "We are unable to detect a microphone with your computer"
- "Video connection timed out"
- "Bad Image" 0xc0000020 when starting LockDown Browser
- "The resolution of this image is too high to display"
- "Error sending exam start notification, unable to continue with exam."
- "Update server is not supplying information, or the connection to update server is blocked."
- “Unable to store institution ID to the registry, installation will not work correctly”
- "Feature Transfer Error" during install of LockDown Browser
- Error codes: -7, -21, -101, -105, -106 , -111, -118 and similar 0-199 codes.
Windows Issues
- I need Administrator rights to install Respondus LockDown Browser (Windows)
- Windows - How to Setup Keyboard Language Switching for LockDown Browser
- Font size is too small during LockDown Browser exam
- I restarted my computer while LockDown Browser was running. Windows Task Manager is now greyed out.
- I need to close Dell Dock, Google Desktop and/or Skype (Windows users)
Mac Issues
- macOS 10.14.x (and newer) Camera and Microphone Permissions
- Mac - How to Setup Keyboard Language Switching for LockDown Browser
- 0x-AWS-xxx Unable to connect to Respondus Server (AWS)
- I need to close Apple VNC Server and/or ARD Agent (Mac users)
- Update Check Failed: Error Code a4
Respondus Monitor Issues
- Spinning Wheel During Webcam Check
- Cannot detect or configure the webcam
- Webcam blocked
- Facial detection failing
- Webcam blocked
- Your face isn't showing clearly in the video
- Recording failed
Webcam Issues
- How can I change my webcam?
- Cannot detect or configure the webcam
- No audio is coming from my microphone
- Webcam hangs at "environment check"
- Webcam image is upside down
- What external USB webcams are supported by Mac Lockdown Browser?
- How much bandwidth is required for the webcam to work properly?
- Mac: Webcam Not Detected
- Spinning Wheel During Webcam Check
Anti-virus Issues
, multiple selections available, Use left or right arrow keys to navigate selected items