What is a queue in RT?
- asniadach
- William Schneider
- Former user (Deleted)
- Andrea Mocko
Owned by asniadach
Tell me
A queue is a way of grouping requests. A queue has the following attributes:
A list of members who are authorized to manipulate requests in this queue.
One or more members who are designated administrators and can configure queue options.
Possibly a list of areas which divide the queue into smaller units.
A set of configurable options accessible via the web admin interface with respect to setting up who gets mailed about what and who can raise requests in this queue.
A set of mail template files which can be configured to tailor messages sent by RT.