Report_Reference Services Survey Fall 2013.pdfThis survey is an evaluation instrument of services at the Reference Desk, Library H3lp, e-mail questions or RT sent to to the reference librarians.

Objectives:

• To evaluate our service performance. The survey will measure the quality of interaction between the librarian and the library patron.

• To analyze the variety of patron needs and the level of patron's satisfaction

Measures: qualitative (based on the number of surveyed library users) and quantitative data (the analysis of the survey itself); Both have their value for the analysis

Data collection instrument:

Options for answers

• Yes/no

• Multiple choice

• Open ended

Number of questions: 5-7

The survey has two versions:

• Web based: http://www.surveymonkey.com/s/WLMZ7LP

• Print form: Ref_Survey2012_print form.docx

The answers on the print form will be entered manually to the online version by  ref student/s assistant/s for the complete analysis.

Measures to increase the access to the web based version:

• An automatic message with the link of the survey could be sent to the patrons who ask questions via chat or RT (e-mail to reference email).

• The librarian at the ref desk could send the link to the patron before the chat ends.

• The patrons who come in person could be asked to submit the online survey at the lower  front desk computer in the reference area.

• QR code, added to the print version of the survey

• QR code located at the main reference desk in the corner behind the computer monitor.

The Reference Services Survey periods:

1. February 15th - March 15th, 2011

2. February 20 - March 14th, 2012

3.September 17th - November 19th  Link to the web based survery: http://www.surveymonkey.com/s/3K9BTQ7, Print form Reference Survey 2012 Fall

Reports:

Report on Reference Services Survey - Spring 2011.docx

Report on Reference Services Survey - Spring 2012.docx

Report on Reference Services Survey Fall 2012.pdf

Report on Reference Services Survey Spring 2013.pdf

Report on Reference Services Survey Fall 2013.pdf

Report on Reference Services Survey Fall 2014.pdf