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Reporting an issue to Class Collaborate

Reporting an issue to Class Collaborate

By Mariann Hawken
Dec 12, 2023

Tell Me

When you report an issue, this form does not generate a support case with Blackboard and DoIT does not receive a copy of the incident report. Only Instructional Technology staff can open a ticket with Blackboard support. If you believe your issue requires additional support, please report the issue to Class Collaborate using this process and open an RT ticket with the same session information as follow-up 

Having trouble with your session? Report an issue to Class Collaborate while in your session.

  1. Click on the ≡ icon in the upper left corner of the Class Collaborate session.

  2. Click Report an issue.

  3. Check the boxes that correspond to your issue.




  4. Describe your issue in the box provided 

  5. Click SUBMIT


 

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