Where do I get support for Mindtap / ALEKS / Connect / MyLab / Mastering?
- Mariann Hawken
- Josh Abrams
- Andrea Mocko
Tell Me
Publisher integrations allow instructors to incorporate specialized content into their course shells and transfer grade data from publisher platforms into the Blackboard grade center. All users, regardless of role, must create an account with the publisher and link the account to their Blackboard username to access the platforms, view content, create or complete activities, take or grade quizzes, and synchronize the course data.
NOTE: UMBC does not have any administrative access to publisher integrations. We cannot view user accounts or courses in the publisher tools. Therefore, technical support for these third-party integrations is provided by the publisher.
Publisher | Technical Support Contact |
McGraw-Hill
| Registration is required for support
|
Cengage
| Users must log in to create a ticket or speak with Cengage Support
|
Pearson
| How-To Guides / Knowledge Base for Faculty & Students Registration is preferred for Pearson Support, but guest/anonymous access is available. |
WebAssign | How-to Help
24/7 Support for Students
|
Wiley PLUS | How-To Guides / Knowledge Base for Faculty & Students 24/7 Tech Support |
Macmillan
| How-To Guides
Technical Support
|
W.W. Norton
| Knowledge Base / Support Notes |
Soomo Learning |
|