Best Practices for Students - Taking Quizzes in Blackboard

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DoIT strongly recommends using Firefox or Google Chrome when taking tests rather than Internet Explorer, Safari, or other browsers.

Before starting your quiz or test, it is important for you to follow a few guidelines to better ensure that you will not experience technical problems that might cause your assessment to "lock":


  • Close all windows on the computer and then launch a new window to login to the learning management system, Blackboard.

  • Close other applications before taking the quiz/test (including chat programs).

  • If there is a specific start time for the test, login 10-15 minutes early to test the connection.

  • After opening the test, scroll to the bottom of the page to be sure the Save and Submit buttons are available.


  • Do NOT take a test on an iPad, iPhone or other smartphone device.

  • Do NOT navigate to other locations or applications in Blackboard after the test opens or the assessment will lock.

  • Do NOT click on buttons in the Blackboard navigation while taking a quiz/test.

  • Do NOT use the scroll wheel on a mouse to navigate down a set of test questions. Scroll wheels can inadvertently change answers. Use the window scroll bar not the scroll wheel.

  • Do NOT open other browser windows or applications while taking a quiz/test.

  • Do NOT use any of the browser navigation buttons (i.e. Back, Forward, Home, etc.) during the quiz/test.

  • Do NOT click the Refresh or Reload buttons in your browser while taking the quiz/test.

  • Do NOT leave the assessment page without completing the assessment and clicking the Save and Submit button at the end (if it is a forced completion test).

  • Do NOT click Save and Submit until you have completed the exam.


  • A wired connection is better for taking exams. Wireless connections, especially in public areas might have weaker connections and be prone to dropout.

  • Only Instructors or Teaching Assistants can reset tests.

  • If you are only able to answer one question at a time (questions present themselves on separate pages), make sure you only single-click the Next button to move forward.