Known Issues with Blackboard
- asniadach
- Josh Abrams
- Andrea Mocko
The items listed in the table below summarize recent updates to Blackboard known issues database. Note: This is not intended to be a comprehensive list of all known issues, but rather ones users may experience.
Please open an RT ticket if you need additional information or support for any known issue on this list or if you think you may have encountered a new known issue.
indicates Future Fix indicates Will Not Fix indicates issue is fixed
TIP: Use the arrows in the header of a specific column to sort.
Date | Subject | Article No. | Description | Status |
|---|---|---|---|---|
October 20, 2024 | SafeAssign Performance Issue | Users are facing performance issue while accessing Safe assign. As of 10/24/24 “Reprocessing of records has completed for an additional selected group. The remaining papers will be reprocessed on Friday (October 25) as part of the maintenance deployment.” Students should not need to resubmit papers submitted during the service interruption. |  | |
October 20, 2024 | System Performance Issue | A subset of systems in the US-East-1 and EU-Central-1 regions is experiencing performance issues. Our teams are investigating this. October 20th, “Several of the affected systems have recovered with a fix, and we are monitoring the results.” | | |
October 8, 2024 | Mobile App Timeout | TBD | The Blackboard mobile app times out after 3 hours instead of following the timeout rules for the mobile app settings. Fix is expected with the December 6, 2024 release) | |
October 7, 2024 | Email Notification Failures | We are aware of some ongoing email notification failures. As of October 10, 2024: “We continue to monitor the email sending infrastructure as we work towards final resolution of the hardware failure impacting email notifications. At this time, we are not seeing any email notification failures.” | ||
September 22, 2024 | System Performance Issue |
| Blackboard reported a system performance issue. Users may have experienced difficulty accessing course content and assessments from about 6pm on 9/22/24 to 3am on 9/23/24. Instructional Technology is monitoring this issue. Blackboard reports this issue has been resolved. Please open an RT request for any continuing concerns related to system performance. | |
August 14, 2024 | Release Conditions for Date/Time Criteria are not Making Grade Column Available When Date/Time Conditions are met | 000078977 | Date/Time Release conditions set for gradable content in Ultra courses are making the content available for students when the release date/time arrives but leaves the availability for the column as unavailable. The line through the icon is removed in the content area showing it is available but cannot be accessed till the release condition is met but the Gradebook column still shows as unavailable. Student can access the content but when the 'Start Attempt' is pushed, a Popup error is displayed and the test cannot be accessed: You do not have permission to access this content. Please check with your administrator if you need access to this page. Set the content item to “Visible to Students.” Then add the desired release conditions. | |
July 27, 2024 | Students Cannot Access Assessments with Dated Conditional Availability and Respondus Lockdown Browser | 000057031 | If an Assessment has dated conditional availability and is also using Respondus Lock Down Browser, students will get an error while attempting to access it. | |
June 28, 2024 | Attempt shows pending to be graded when already graded | 000078692 | Specific attempts display "Needs grading" when the instructor already posted a grade and even feedback. This seemed to have affected specific environments/courses, so it is not fully replicable. Workaround: Clearing browsing cache, re-entering the grade and re-posting it should fix the issue. Note: For an assessment with multiple questions, re-entering a grade for a single question allows re-posting to fix the issue. | |
May 14, 2024 | In the Ultra Base Navigation Grades are Being Rounded Instead of Truncated | 000078647 | When students see their grades in the Grades tab, not in the course, the percentages with more than two decimals are rounded instead of truncated. Observed Behavior: Expected Behavior: |
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May 13, 2024 | Course File Access Issue | Blackboard users may be unable to access course file attachments. Error messages may include:
We are currently working with Blackboard to resolve this issue as quickly as possible. A status update will be shared once more information is available. May 15th Update:Blackboard released an update overnight, which we believe has addressed this issue. We are continuing to monitor Blackboard for ongoing file access issues. If you experience an issue with course file access, please submit an RT request for assistance. May 14th Update: The course file issue appears to be mostly resolved, with some ongoing intermittent issues reported. Blackboard is investigating this issue. If you are continuing to experience an issue with course file access, please submit an RT request for assistance. | ||
May 7, 2024 | Unsaved Text Disappears When Switching Browser Window Resolution Between Small and Large Screen Layouts in Ultra | 000077807 | In the Ultra experience, when creating a document, any unsaved text entered will disappear if users switch the browser window resolution between small and large screen layouts or resize the browser window in "restore down" mode. Expected fix in June 2024 release. | |
May 7, 2024 | When Ultra Question Banks are Copied From an Ultra Course to Another Alt-text is Removed From Question Images | 000078546 | When images from Question Banks are copied from one Ultra Course to another, it will not retain their alt-text. Instead, the copies will default back to the image's filename. Expected fix in June 2024 release. | |
May 7, 2024 | Students Receive a Permission Error when Launching LTI Items from the Activity Stream | 000078185 | Students experience a permission error on attempting to Launch an LTI item from the Activity Stream if the associated grading column for the LTI item has been hidden from students. Despite the item being available and having no release conditions or availability restrictions users observe this message: "You don't have permissions to access this content" Resolution/Workaround: The error is not experienced if the student opens the LTI item from within the course. Expected fix in June 2024 release. | |
April 27, 2024 | Microsoft Teams Item is Missing in Ultra Courses when Using Safari | 000078412 | In Ultra view mode, when Safari browser is used the 'Enable Microsoft Teams' link will be missing. However, the link will be available when other browsers are used. Workaround:
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April 24, 2024 | Graders are Unable to Grade Unavailable Discussions | 000078600 | When a discussion is made unavailable to students, users with the grader role get an access denied message when they try to add a grade. | |
April 24, 2024 | Page Jumps to the Top When Editing Pool Questions in a Test | 000078586 | In Ultra course view the page jumps to the top when editing pool questions in a test and using Chromium Browsers. The expected behavior is that the page stays at the edited question. | |
April 24, 2024 | When Using the Google Chrome Browser the Discussion Board Does not Expand | 000078601 | When Using the Google Chrome Browser in Ultra Courses the Input Area of the Discussion Board Does not Expand. The input area cannot be opened, therefore, the user cannot type.
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April 24, 2024 | Launching Discussion Board Produces {{panelTitle}} Error | 000078591 | When accessing an Ultra Course that has a graded Discussion Board, a {{panelTitle}} error message is displayed. This occurs only after a student has posted to the board. Workaround: Refreshing the page eliminates the issue. | |
April 16, 2024 | Unable to send Messages from Ultra Gradebook | 000078559 | Clicking the “Send Message” button in the Gradebook student view or “Message Student” option in the student list view does not work. Expected fix in June 2024 release. | |
Feb 15, 2024 | The Downloaded copy of the Full Grade Center in the Original Courses Does not Include all the Columns | 000078359 | In the Original view mode, when a copy of the full grade center is downloaded to work offline, some columns will be missing if they were initially not included in the grade center calculation. A fix is planned for the February 15th, 2024 maintenance release. | |
Jan 26, 2024 | Ultra Conversion Report Error | 000077993 | When converting an Instructor's Choice View course from Original to Ultra, the Conversion Report is missing leading to an Oops! error message box when viewing the conversion details. | |
Jan 23, 2024 | When Courses have Third Party Content with Due Dates Students Receive Past Due Emails Even if They Have Submitted | 000078313 | On affected sites, students may receive Past Due Emails even though they submitted their assignment on time. This is only occurring for 3rd Party Content such as LTI or Cloud Connector Items. |
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Jan 19, 2024 | Grading by Question Will Refresh the Assignment and Will Go to the Top of the List | 000078316 | When an instructor grades from questions, as soon as s/he sets a score, the page will refresh and then it will go back to the top of the list. This does not happen when grading from students. | |
December 23, 2023 | Content Access Permission Error Viewing Student Attempt in the Gradebook | 000078201 | If an Original course view containing tests with the 'Hide results for this test completely from the instructor and the Grade Center' option selected is converted into an Ultra course view, the instructor receives a content access permission error when attempting to view students' attempts in the Gradebook. Please open an RT request if support is needed. | |
Dec 21, 2023 | Google Chrome changes in 2024 may impact integrated LTI tools using browser cookies | 000078243 | Starting January 2024, Google will roll out changes to its Chrome browser, restricting all cookies by default. Workaround: Users can change their settings in Chrome to accept cookies from impacted tools. | Support bulletin / no fix applicable |
Nov 16, 2023 | In Ultra Course View the LTI Content Embedded in Learning Modules Fails to Open | 000078116 | In Ultra courses, if an LTI content item is added to a learning module, students navigating through the module using navigation arrows will see the LTI content peek panel open but fail to load. Workaround: Students may click on the LTI item link directly for the LTI item to open. | |
Nov 8, 2023 | Peer Review Submissions Lose Associations to Assignment if Peer Review Feedback Due Date is Changed
| 000078086 | In Ultra courses, assignments using peer review feedback will not display feedback to students or the instructor if the due date for peer review feedback has been edited. Please note that when functioning as designed, peer review feedback will be shown to students after the grade for the peer review assignment is posted. Workaround: To prevent this issue, please do not edit the peer review due date if any students have submitted assignments. In some cases, instructors may download the complete grade history for the assignment to view the provided peer feedback. | |
Aug 15, 2023 | In Ultra Courses the Progress Tracking is not marked for Discussions automatically. | 000077937 | In Ultra Courses, the Progress Tracking is not marked for Discussions automatically after students submit a response to a Discussion. Workaround: Students may mark the Discussion complete after opening the Discussion. Alternatively, the Discussion will be marked "complete" after it has been graded. |