Title: | Managing Tickets | |
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Owner: | Andrea Mocko | |
Creator: | Andrea Mocko | Nov 28, 2023 |
Last Changed by: | William Schneider | Dec 12, 2023 |
Tiny Link: (useful for email) | https://umbc.atlassian.net/wiki/x/YwTVAQ | |
Export As: | Word · PDF |
Hierarchy
Children (11)
How do I create a ticket in RT for a customer?
How do I add a comment to update a customer's RT ticket?
How do I reply to a customer inside the RT ticket?
What is the difference between a reply or comment on an RT ticket?
How do I add an attachment to an existing RT ticket?
How do I change the status of an RT ticket?
How do I resolve a customer's RT Ticket?
How do I search for an RT ticket?
How do I link RT tickets together?
How do I update multiple RT tickets at the same time?
How do I create a ticket in RT for a customer?
How do I add a comment to update a customer's RT ticket?
How do I reply to a customer inside the RT ticket?
What is the difference between a reply or comment on an RT ticket?
How do I add an attachment to an existing RT ticket?
How do I change the status of an RT ticket?
How do I resolve a customer's RT Ticket?
How do I search for an RT ticket?
How do I link RT tickets together?
How do I update multiple RT tickets at the same time?
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