How do I create a shared mailbox or alias?

How do I create a shared mailbox or alias?

Tell Me

Departments, organizations, and special programs may wish to have a dedicated email address for a particular function. Listed in the table below are the preferred options and information about each.

Account Type

Description

Gmail Account Required?

How Do I Set This Up?

Business Alias
 
  • Mail is sent to an email address (alias) which in turn sends a copy to 1 or more separate user email accounts. Example:SampleAlias@umbc.edu would send mail to user1@umbc.edu, user2@umbc.edu etc.
  • User 1 and User 2 can set up their UMBC Gmail account to Send As SampleAlias@umbc.edu
  • User 1 and User 2 can set up filters to separate mail sent to SampleAlias@umbc.edu
  • One user is assigned as the owner of the alias, and they can add and remove users who will receive a copy of the mail sent to the alias SampleAlias@umbc.edu

Yes 

Submit a ticket via RT requesting a Business Alias be setup. You will be able to add and remove users who access this alias via your account page.

  • Alias name can be greater than 8 characters
Personal Alias
  • Mail is sent to an email address (alias) which in turn delivers it to your primary email account. Example:FirstName.LastName@umbc.edu would send mail to your existing UMBC email account.
  • You can setup your UMBC Gmail account to Send As FirstName.LastName@umbc.edu
  • You can setup filters to separate mail sent to FirstName.LastName@umbc.edu 
Preferred
  • Alias name can be greater than 8 characters


Delegated Mailbox  
  • Real Gmail account is setup SampleMailboxName@umbc.edu
  • User 1 & User 2 then have delegated access to this account from their UMBC Gmail account
  • Password for SampleMailboxName@umbc.edu is never shared, thus making it secure



Yes

Submit a ticket via RT requesting a Delegated Mailbox be setup. Include the names of those who should have access to the new Delegated Account.

  • Mailbox name can be greater 8 characters  

  • From: will display as SampleMailboxName@umbc.edu  when using Secure Mail Delegation
  • Replies to messages will be sent to SampleMailboxName@umbc.edu
  • Delegated Users Email & Name Appear in the extended header only as  “sent by” from header