| Title: | RT for Support Staff | |
|---|---|---|
| Owner: | asniadach | |
| Creator: | asniadach | Sept 30, 2011 |
| Last Changed by: | Andrea Mocko | Feb 19, 2016 |
| Tiny Link: (useful for email) | https://umbc.atlassian.net/wiki/x/YQTVAQ | |
| Export As: | Word · PDF | |
Hierarchy
Children (8)
What benefits can be gained from using RT instead of our shared mailbox solution?
What is a queue in RT?
What do the sections of an RT ticket display mean?
Managing Tickets
Managing People Associated with Tickets
Personalizing Your RT Experience
Sample RT System Email when a RT Ticket is Created
Sample RT System Email when a RT Ticket is Resolved
What benefits can be gained from using RT instead of our shared mailbox solution?
What is a queue in RT?
What do the sections of an RT ticket display mean?
Managing Tickets
Managing People Associated with Tickets
Personalizing Your RT Experience
Sample RT System Email when a RT Ticket is Created
Sample RT System Email when a RT Ticket is Resolved
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