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- It is an option in RT that allows you to make multiple edits/updates to a ticket at once, all on the same screen.
- Jumbo is useful because you can make more than one update to a ticket at a time and save all of them at once instead of having to make each update and save all them individually. This saves you time when updating tickets.
- A Jumbo update is different from a Bulk update in that a Jumbo update allows you to make multiple changes to the same ticket at once, where as a Bulk update allows you to make the same change to multiple tickets at once.
- Go to https://rt.umbc.edu
- Select a ticket that you would like to update by clicking on it.
- Click Jumbo in the gray bar at the top of the page.
- Almost all possible changes that you can make to a ticket will then be displayed on the same page.
- Make desired updates.
- Click the gray Save Changes button at the bottom of the screen on the right.