- Blank screen when using RLDB
- RLDB froze during a test and I cannot exit
- "There is a problem with the settings for this exam"
- "Connecting to media server, please wait..."
- "Unable to retrieve settings from the Respondus server"
- Cannot detect or configure the webcam
- We are unable to detect a microphone with your computer
- "Video connection timed out"
- "Bad Image" 0xc0000020 when starting LockDown Browser
- Error codes: -7, -21, -101, -105, -106 , -111, -118 and similar 0-199 codes.
- Clicking on the “Launch LockDown Browser” Button Has No Result
- The resolution of this image is too high to display
- "Error sending exam start notification, unable to continue with exam."
- Clicking on the “Launch LockDown Browser” Button Has No Result
Windows Issues
- Windows - How to Setup Keyboard Language Switching for LockDown Browser
- “Unable to store institution ID to the registry, installation will not work correctly”
- "Update server is not supplying information, or the connection to update server is blocked."
- "Feature Transfer Error" during install of LockDown Browser
- I need Administrator rights to install Respondus LockDown Browser (Windows)
- Font size is too small during LockDown Browser exam
- I restarted my computer while LockDown Browser was running. Windows Task Manager is now greyed out.
- I need to close Dell Dock, Google Desktop and/or Skype (Windows users)
- My Webcam Image is Upside Down
- "Feature Transfer Error" during install of LockDown Browser
Mac Issues
- macOS 10.14.x (and newer) Camera and Microphone Permissions
- Spinning Wheel During Webcam Check
- Mac: Webcam Not Detected
- 0x-AWS-xxx Unable to connect to Respondus Server (AWS)
- Mac - How to Setup Keyboard Language Switching for LockDown Browser
- I need to close Apple VNC Server and/or ARD Agent (Mac users)
- Update Check Failed: Error Code a4