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Why do I have a balance and yet I received a refund from My Financial aid package?

Why do I have a balance and yet I received a refund from My Financial aid package?

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TITLE IV aid can only be credited towards institutional charges. Non-institutional charges such as late payment fees, future semesters etc. cannot be paid from your TITIE IV aid. This may result in a refund being generated leaving an outstanding balance on your account for which you are responsible.