Below are fixes for some common Adobe creative Cloud issues. Please make sure that the Creative Cloud desktop app is installed and you are signed in to it. Signing out of the Creative Cloud desktop app and the signing back in usually resolves basic license issues. NOTE: Signing in to individual Adobe apps (Acrobat Photoshop, etc.) will not solve license issues. You must be signed in to the Creative Cloud desktop app for Adobe apps to license. If the fixes below don't resolve the Adobe Creative Cloud issue you have or you are experiencing issues not mentioned below, please submit an RT ticket to receive assistance.
For solutions to specific Adobe Creative Cloud issues, please click the links below:
- Where can I find the Creative Cloud desktop app on my computer?
- You only have access to trial apps, receive trial expiration errors, or receive prompts to buy an Adobe license.
- Acrobat error in Mac: You receive a “Sorry, something went wrong” error message after opening or installing Acrobat.
- You receive a "You don't have access to manage apps" error message.
- In Mac, you receive a "can't be opened" error message and can't install the Adobe apps.
- You receive an installation failure error message when trying to install an Adobe app.