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DoIT strongly recommends using Firefox or Google Chrome when taking tests rather than Internet Explorer, Safari, or other browsers.
Before starting your quiz or test, it is important for you to follow a few guidelines to better ensure that you will not experience technical problems that might cause your assessment to "lock":
DO:
Close all windows on the computer and then launch a new window to login to the learning management system, Blackboard
Close other applications before taking the quiz/test (including chat programs)
If there is a specific start time for the test, login 10-15 minutes early to test the connection
After opening the test, scroll to the bottom of the page to be sure the Save and Submit buttons are available
DON’T:
Do NOT take a test on an iPad, iPhone or other smartphone device
Do NOT navigate to other locations or applications in Blackboard after the test opens or the assessment will lock
Do NOT click on buttons in the Blackboard navigation while taking a quiz/test
Do NOT open other browser windows or applications while taking a quiz/test
Do NOT use any of the browser navigation buttons (i.e. Back, Forward, Home, etc.) during the quiz/test
Do NOT click the Refresh or Reload buttons in your browser while taking the quiz/test
Do NOT leave the assessment page without completing the assessment and clicking the Save and Submit button at the end (if it is a forced completion test)
Do NOT click Save and Submit until you have completed the exam
OTHER TIPS:
A wired connection is better for taking exams. Wireless connections, especially in public areas might have weaker connections and be prone to dropout
Only Instructors or Teaching Assistants can reset tests
If you are only able to answer one question at a time (questions present themselves on separate pages), make sure you only single-click the Next button to move forward