- It is an option in RT that allows you to make multiple edits/updates to a ticket at once, all on the same screen
- Jumbo is useful because you can make more than one update to a ticket at a time and save all of them at once instead of having to make each update and save all them individually. This saves you time when updating tickets.
- A Jumbo update is different from a Bulk update in that a Jumbo update allows you to make multiple changes to the same ticket at once, where as a Bulk update allows you to make the same change to multiple tickets at once
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