Customer Support OverviewThe SA Team is dedicated to ensuring the SA End-users have the support necessary to successfully use the new tool to perform their jobs. We will be updating this page with support contact information, FAQs, and links to additional support pages to assist you in this effort. What Help is Available?Scheduling CoordinatorsMentoring Workshops: Please join us for one hour workshops in the computer lab to build your schedule of classes in the live SA system. Each workshop will be staffed by the Registrar's office who will be available to answer any questions that you may have while building your classes in SA. Feel free to register for as many workshops as you'd like, or stay for just as long as you need to have your questions answered. Go to www.umbc.edu/training to register. One on One Assistance: The SA project team will work with departments without a dedicated scheduling resource to perform the initial entry of their worksheets into SA. It is the goal that once the initial schedule is loaded into SA the departments will review the schedule for accuracy and manage the updates and changes. The project support team and Registrar's office are committed to work closely with departments to provide you the support you need to perform the updates and manage this process. Please contact Michael Busges to request assistance and to get additional information. Training Database: The SA training database is available for you to practice the skills that you are learning in the scheduling training sessions. To access the training database, go to satrn-web.ps.umbc.edu. Logon using one of the following training user ids. (Don't forget, the User ID is case sensitive.) The password for all training user ids is tester1. - TRN20
- TRN21
- TRN22
- TRN23
- TRN24
- TRN25
Frequently Asked QuestionsFAQs for Implementation Information FAQs by Role |