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Search Box
This is the text box that appears in the top-right corner of every RT screen. You can do these searches from this box:
- Enter a number to find a single ticket.
- Enter a queue name to find all tickets in a queue.
- Enter a full email address to find all the tickets for a requestor.
- Enter a text string to find all tickets whose subject matches the string.
- Enter 'email:jdoe@umbc.edu' to search for tickets where requestor's email address or kerberos name contains 'jdoe@umbc.edu'.
- Enter 'phone:1000' to search for tickets where requestor's phone number contains '1000'.
- Enter 'name:Jane' to search for tickets where requestor's name contains 'Jane'.
- Enter 'address:Administration' to search for tickets where requestor's office address contains 'Administration'.
Quick Search
This name is given to the list of queues appearing on the right-hand side of the RT home page. By each queue is shown the number of open and new tickets. These actions are available:
- Click on queue name: searches for all new and open tickets in the queue.
- Click on number under 'New': searches for all new tickets in the queue.
- Click on number under 'Open': searches for all open tickets in the queue.
Simple Search
This screen was created to provide a limited but easier search interface. Many common searches can be done with this screen. You can make the Simple Search your default search screen by setting a user preference.