Go to https://rt.umbc.edu/

• Under your name at the top of the page, click on Settings > Options
  
  

  Open

  

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  • General

    • Default Queue (optional) - this is the default for submitting tickets. Recommend selecting Library-IT Support

    • Username format - set to Name and email address

    • WYSISYG message composer - set to No

    • Search results refresh interval - set to Refresh search results every 20 minutes
      
      
      

  • RT at a glance

    • Home page refresh interval - set to Refresh home page every 20 minutes

  • Scroll to bottom of page and click on "Save Changes"
    
    
    

• Under your name at the top of the page, click on Settings > About me
  
  

  • Identity

    • Make sure name and e-mail are correct
      
      
      

  • Phone Numbers

    • Enter your Work phone number
      
      
      

  • Location (optional)

    • Organization - enter Library

    • Address 1 - enter Library

    • Address 2 - enter 155
      
      
      

  • Signature (optional)

    • Enter signature you would like to attach to all tickets you submit or reply to
      
      
      

  • Scroll to bottom of page and click on "Save Changes"
    
    
    

• Under your name at the top of the page, click on Settings > RT at a Glance

  • RT at a glance: body

    Open

    

    
    
    
    

    • In the right-hand window, select and delete everything except "Quicksearch" and "Saved Search: Library-Reference Open Tickets"

    • If "Saved Search: Library-Reference Open Tickets" isn't in the right-hand window, in the left-hand window, select "Saved Search: Library-Reference Open Tickets" and click on the right arrow to move to the right-hand window.
      
      
      

  • RT at a glance: summary

    • In the right-hand window, select and delete everything 

    • OPTIONAL: add "My Open Tickets" and "My Closed Tickets" to track tickets you have submitted
      
      
      

• Under your name at the top of the page, click on Settings > Quick Search

  • Remove checks from all queues except Library-Reference
    
    

  • Click on Save
    
    
    

• In the top menu click on "Home" 

  • Your page should look like this: