Answer
Message headers can help DoIT staff investigate:
- unwanted or dubious messages
- duplicate messages
- delayed message delivery
- other unusual email behavior
Follow the instructions below to learn how to view and forward full mail headers with your mail client. If you are using a mail client not listed here, please contact the Help Desk.
When you send the headers, be sure to include a description of the problem or behavior you're seeing, and any background information that you think may be relevant.
Instructions
MS Outlook
Double-click an email message to open it outside of the Reading Pane.
Click File > Properties.
Header information appears in the Internet headers box.
Highlight the information in that box, and press Ctrl+C to copy, and paste the copied text into an email.
Apple Mail
- Start Apple Mail.
- Go to the View menu and select Message and then Long Headers.
- Go to the Edit menu and choose Select All.
- Go to the Edit menu again and choose Copy.
- You can now paste the copied text into an email.
Mozilla Thunderbird
- Start Mozilla Thunderbird.
- Go to the View menu and select Headers and then All.
- Go to the Edit menu and choose Select All.
- Go to the Edit menu again and choose Copy.
- You can now paste the copied text into an email.
Google Mail (Gmail)
- Open the individual message.
- At the top-right corner of the message window, click the three dots next to Reply.
Click Show original.
- A new browser window will open showing full header information.
- Click the blue Copy to clipboard button.
- You can now paste the copied text into an email.