Go to https://rt.umbc.edu/

• Click on the "Preferences" link at the top-right of the page
  

• Select "Settings" from the menu links at the top of the page (this should be the default selection)
  
  
  
  • General
    • Default Queue (optional) - this is the default for submitting tickets. Recommend selecting Library-IT Support
    • Username format - set to Name and email address
    • WYSISYG message composer - set to No
    • Search results refresh interval - set to Refresh search results every 20 minutes
      
      
  • RT at a glance
    • Home page refresh interval - set to Refresh home page every 20 minutes
  • Scroll to bottom of page and click on "Save Changes"
    
    
• Select "About Me" from the menu links at the top of the page
  • Identity
    • Make sure name and e-mail are correct
      
      
  • Phone Numbers
    • Enter your Work phone number
      
      
  • Location (optional)
    • Organization - enter Library
    • Address 1 - enter Library
    • Address 2 - enter 155
      
      
  • Signature
    • Enter signature you would like to attach to all tickets you submit or reply to
      
      
    • Scroll to bottom of page and click on "Save Changes"
      
      
• Select "RT at a Glance" from the menu links at the top of the page
  • RT at a glance: body
    
    
    
    • In the right-hand window, select and delete everything except "Quicksearch" and "Saved Search: Library-Reference Open Tickets"
    • If "Saved Search: Library-Reference Open Tickets" isn't in the right-hand window, in the left-hand window, select "Saved Search: Library-Reference Open Tickets" and click on the right arrow to move to the right-hand window.
      
      
  • RT at a glance: summary
    • In the right-hand window, select and delete everything
      
      
• In the left-hand menu, click on "RT at a glance"
  • In the top-right corner of the Quick search box, click on "Edit"
    
    
    
    • Remove checks from all queues except Library-Reference
    • Click on Save
      
      
• In the left-hand menu, click on "RT at a glance"
  • Your page should look like this: