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 How to I cancel an Amazon order?

In order to cancel a transaction for an Amazon purchase processed through the Paw Procurement System (PPS), please follow the below steps:

  1. Open up the PO in Paw.
  2. Click on the “Document Actions” link.
  3. Select “Create Quantity Receipt”.
  4. Scroll down to the bottom of the page and locate the “Line Status” field and select “Cancelled”.
  5. Click the “Complete” button.

You also must login to Amazon.com using your campusid@umbc.edu (i.e., BT12345@umbc.edu) and locate the order you want to cancel. Please follow the prompts within the order itself in order to cancel/return/get refund. You may also reach out to Amazon directly via the “contact us” link located at the bottom of the page.

 What do I do when I first log in to PAW?

The first time you log into the system, you may be brought to a page prompting you to add your phone number, department, and position to your profile. Fill in this information and close the banner at the top, acknowledging the Service Privacy Policy. From this point on, logging into PAW will bring you to the home page.

 I received a validation error email. What should I do?

The validation error occurs when the integration between PPS and PeopleSoft times out. If the error is not promptly resolved, please enter a RT ticket. If this is a time-sensitive order, call Procurement to ensure it is quickly resolved.

 Why can't I access the Amazon website?

When purchasing through Amazon, you can no longer go directly to their website. You MUST punch-out using the Amazon link on your PAW Procurement homepage.

 Why do I get an error when I try to access Amazon in PPS?

This error may occur if your SSO-enabled UMBC email is affiliated with another Amazon account:


The steps to resolve this are different depending on whether this other account is a Business or Personal account.

For a Personal account you must change the email address:

  1. Go to ‘Your Account’.
  2. Select Login & Security (may be asked to sign in again).
  3. Select Edit next to Email.
  4. Change email address. Note, the email address used here cannot already be in use on another Amazon account.

For a Business account:

  1. You must login to previously registered Amazon Business
    account outside of the punchout environment by going to
    Amazon.com
  2. Download an Order History Report to ensure all past group
    order history is available for future reference.
  3. Click this De-registration link and follow all prompts (ignore
    account closure verbiage) -
    https://amazon.com/gp/b2b/manage/deregister
  4. Follow “User to Convert” instructions.

Note: If the account has more then 5 users, you will need to remove the users first. If you do not, they will receive an error message and you can work directly with Customer service for support.

 How do I approve requisitions via email?

In order to take action on a request via email, you must fist set up your email approval code (see Setting Up Email Approval Code). Until you do this, your email notifications will contain a warning reminding you to do this.

 Which suppliers are enabled in PAW?

All enabled suppliers will appear in the Showcases section of your Homepage. These suppliers include:

  • Apple
  • B&H Photo
  • CDW-G
  • Dell
  • VWR International
  • BIO-RAD Laboratories
  • Thermo Fisher Scientific
  • Sigma Aldrich
  • Henry Schein Corp.
  • Grainger
  • HD Supply Facilities
  • Amazon
  • AJ Stationers
  • Rudolph Office Supply
 Why can’t I access enabled suppliers, such as amazon?

Some enabled suppliers such as Amazon and Rudolph’s open the punchout window in a new screen. If the new window does not open, check the far right section of your browser window to make sure that pop-ups are enabled for this site.

 Why can't I find my purchase order?

If you are unable to find your order, it's possible it was never placed. Check your draft carts by going to Shop → My Carts and Orders → View Carts and select the Draft Carts tab.

 Why can't I use my personal Amazon Prime account through PPS?

The University has established a business account with Amazon that includes Prime Shipping. All purchases from this account must be made on behalf of the University. Personal purchases may not be made using the University account.

 How do I add a new supplier in PPS?

A link to request a new supplier is available from the home page. This will open a Docusign form to send to the supplier for the necessary information, including a W-9. If you would like Procurement to work with a supplier to enable them in the system, please enter a ticket in RT. Someone in Procurement will reach out to you to discuss the next steps in the process.

 Can I still use my PCard to make purchases?

PCard Purchases are no longer valid with suppliers that are enabled in the Paw Procurement System. However, you will still use your PCard for other transactions (ie. hotel booking, catering, etc.)

 Can I be a requester for multiple departments?

Anyone with the Requester role in PAW can enter a requisition for any department. PPS does not restrict access to chart strings based on your department.

 Can I be both a requestor and an approver?

No. You may either be a requester or an approver. This ensures that two people are involved in all transactions.

 Can students access PPS?

Students that are working as employees and being paid through human resources are able to access PPS. Students that are not being paid by the University are unable to access the system.

 Why do some suppliers have their names cut short?

The State of Maryland has restrictions on the length of supplier names, so some suppliers in PAW will have a continuation of their name in parenthesis. This part of the supplier's profile is called Doing Business As (DBA).

 What is a receipt?

Receipts provide an acknowledgement in PPS that the goods/services ordered have been received. There are two kinds of receipts: cost receipts, typically used for non-catalog service orders; and quantity receipts, typically used for tangible goods.

 Who can enter a receipt?

Anyone who has access to PPS is able to enter a receipt. This permission is not limited by role. The individual that actually receives the item or service should enter the receipt in Paw.

 What information do we need for a sole source purchase?

While a sole source purchase only requires that you know whether it is being made with Federal funding, providing additional information can streamline the approval process. This includes:

  • List the specifications, skills, or expertise not available from other suppliers. Why is this supplier the only supplier able to provide the goods or services?

  • How are these specifications, skills, or expertise essential to the accomplishment of your work or meet an essential business need of the university?

  • Will you use this item with existing equipment?

  • Describe other possible sources you investigated.

  • Confirm that the price is the most favorable price as required by Uniform Guidance.
 What should I do if I can't find an applicable commodity code?

Try your search with a more generic term. If you are unable to find the exact code that fits, use a similar code. If you will need the code in the future for reporting or tracking, enter a RT ticket indicating the code that needs to be created.

 How do split PO and multiple approvers work?

A purchase requisition that is split among multiple departments will require an individual with the authority from each department to approve the requisition. If these are different individuals, the requisition will not proceed to the next approval step until approvals from each of the departments is entered.

 Can I use different chartstrings for seperate items in the same cart?

Yes, on the Accounting Codes page during the checkout process, scroll down to the Lines section and click the edit button to the right of the line you want to change.

 Which purchasing thresholds are applied to enabled suppliers?

Enabled suppliers have a contract with the University. As a result, there are no purchasing thresholds applicable for these suppliers.

 How do I return an item after it has been received in the system?

Items should only be marked as “received” in the system if the item has been physically received and is okay. If an item needs to be returned or cancelled, use the quantity receipt option and then select “returned” or “cancelled” in the applicable line drop down. If the item was mistakenly received in the system and needs to be returned, “reopen” the receipt and then modify the receipt as needed to indicate the item to be returned. If a purchase order has already been fully received, fully invoiced, and fully matched, you will be unable to modify the transaction. You will need to work with the account representative for the particular supplier to obtain a credit memo for the item that needs to be returned.

 Where do I find the commodity code entry location for an invoice?

This field is not available for editing on the simple manual entry screen. Instead, click on “summary” under “invoices” and scroll to the end of the page. The commodity code is available for editing in the line information that appears at the end.

 Can I still access the test system?

Yes, you can access the test system here. You can distinguish the test environment by the bright shading of the menu.

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