Customer Support Overview
The SA Team is dedicated to ensuring the SA End-users have the support necessary to successfully use the new tool to perform their jobs. We will be updating this page with support contact information, FAQs, and links to additional support pages to assist you in this effort.
Frequently Asked Questions
Q. When will I receive training on SA?
A. Just-in-time training will be provided to persons impacted by the SA implementation approximately 4 weeks prior to when the end-user will need to use the system. Training will be offered using various learning methods to include, but not limited to, instructor-led training, lunch & learns, and self-paced instruction. All training events will be communicated via Insights Weekly and other forums, and posted for self-registration via the UMBC training registration website at www.umbc.edu/training.