Scope: Many resources and services of UMBC's Albin O. Kuhn Library & Gallery are available without charge to corporations and individuals who are not UMBC students, faculty or staff. The following labor-intensive special services are available for fees:

Reference/Research Consulting:

1. $90/hr., billed in increments of 15 minutes.
2. Intended for in-depth assistance on research problems and requests for staff to provide information rather than assist users to find information themselves.
3. Staff assisted data-base searches on metered databases, with requestor present: charges from data-base supplier and $90/hr. for staff time, billed in 15 minute increments.
4. User is informed of fee structure and agrees to pay for services in advance.

Interlibrary Loans:

1. For individual, card-holding Special Borrowers only.
2. Requestor held responsible for return of borrowed materials and payment.
3. Requestor stipulates maximum willing to pay at time of request.
4. Loans are delivered to Circulation desk for pickup.
5. Photocopies, faxes, electronic documents delivered to address specified by user.
6. Resubmission due to faulty citation from requestor treated as additional request.

Low Priority Service

1. Processed after the processing of requests from UMBC faculty, staff and students.
2. Turnaround: delays for this level of service during peak requesting periods (especially November and April) can exceed three weeks in addition to delivery time. Estimated average turnaround: 5 weeks.
3. Charges are $5 per item requested plus the charges from the document supplier, regardless of whether request is filled.

Regular Priority Service

1. Processed with equal priority to those from faculty, staff and students.
2. Turnaround: average is two weeks.
3. Charges: $15 per item requested plus the charges from the document supplier, regardless of whether request is filled.

RUSH Service:

1. Processed within 24 weekday hours, with follow-up during the subsequent 24 hours, if request is not filled.
2. Turnaround: typically, following day for fax or electronic delivery; one week for mail delivery.
3. Charges: $25 per item requested plus the charges from the document supplier, regardless of whether request is filled. Typical Rush charges from document suppliers range from $15 to $100 per item.

Services for materials held at UMBC:

For any of the above classes of interlibrary loan service, if the material is found in the local collection, the same fee structure applies.

Payment:

Due upon receipt of services; further services denied until previous bills are settled.

Method: check made out to "UMBC" or billing to corporation when arrangements have been made in advance: i.e., billing address, corporate authorization, payment mechanisms and eligible borrowers established prior to first request.

Guideline drafted 12/2/97, revised 12/11/97, 12/15/97. L. Wilt