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If you are a faculty/staff member and you encounter a "You don't have access to manage apps" error message in the Creative Cloud desktop app on a non-lab device, please sign out of the Creative Cloud desktop app and then sign in again. NOTE: You will likely see the error . If that does not resolve the issue, please submit an RT ticket to receive assistance.

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On DoIT managed lab computers, you will see the following message below if you open up the Creative Cloud desktop app on a UMBC lab computer. This is by design since most lab computers have certain settings

and updates

for the Creative Cloud desktop app disabled for end-users.

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Examples of error message:

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