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Main Page
Training
Customer Support
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     Faculty FAQ
     Student FAQ
General      Sched. Coord. FAQ
Faculty FAQ     SA Tips & Tricks
Glossary


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What Help is Available?

Scheduling Coordinators

Mentoring Workshops:  Please join us for one hour workshops in the computer lab to build your schedule of classes in the live SA system.  Each workshop will be staffed by the Registrar's office who will be available to answer any questions that you may have while building your classes in SA.  Feel free to register for as many workshops as you'd like, or stay for just as long as you need to have your questions answered.  Go to www.umbc.edu/training to register.

One on One Assistance: On request, the SA project team will work with departments on the initial entry of their worksheets into SA. It is the goal that once the initial schedule is loaded into SA the departments will review the schedule for accuracy and manage the updates and changes. The project support team and Registrar's office are committed to work closely with departments to provide you the support you need to perform the updates and manage this process.  One on one assistance will be available in early November 2008.  Please contact Michael Busges (busgesumbc.edu) to request assistance and to get additional information.

Training Database:  The SA training database is available for you to practice the skills that you are learning in the scheduling training sessions.  To access the training database, go to satrn-web.ps.umbc.edu.  Logon using one of the following training user ids.  (Don't forget, the User ID is case sensitive.)  You will receive the password in training class.  If you have forgotten the password, please contact sdawson@umbc.edu or boertel@umbc.edu.

  • TRN20
  • TRN21
  • TRN22
  • TRN23
  • TRN24
  • TRN25

 Frequently Asked Questions

FAQs for Implementation Information

FAQs by Role

  • Faculty/Staff
  • Students

    Training Videos and Quick Reference Guides are available for viewing from the myUMBC Faculty Center and Staff Center, and can also be found by click on the Training link on the left menu. 

    Functional, or administrative process questions, should be directed to the appropriate UMBC office.


    Office of Academic and Pre-Professional Advising

    Office of the Registrar

    •Academic advising for undecided and pre-professional
    students (and clearance for registration)
    • Advising on general education and university requirements
    • Responding to general academic questions for students of any major
    • Information regarding professional school application protocols
    • Reviewing requests to enroll in excess credits
    • Help regarding the major selection process
    • Conducting workshops on study skills, choice of major, etc.
    • Conducting advising at orientation for new students
    • Advising students experiencing academic difficulty

    • (NEW) Degree Audit troubleshooting
    • Evaluating transfer credits
    • Evaluating AP, IB , CLEP exam credit
    • Maintaining official UMBC transcripts
    • Troubleshooting any issues related to registration
    • Posting the schedule of classes each semester
    • Inter‐institutional Enrollment
    • Verifying full‐time status
    • Withdrawing from the university
    • Processing verification of transferability forms and residency waivers
    • Working with faculty on posting grades and processing grade changes
    • Processing declaration of major forms
    • Reviewing graduation applications

    Phone: 410‐455‐2729
    Email: arc@umbc.edu
    Location: Sherman Hall, B-Wing

    Phone: 410‐455‐3158
    Help Ticket: Records
    Degree Audit
    *Include student's Campus ID in correspondence

    Location: Sherman Hall, B-Wing



    For technical problems (i.e. difficulties logging into myUMBC, forgetting a password, etc.), contact the Helpdesk at 410‐455‐3838.


     Frequently Asked Questions

    FAQ's will be available for Faculty and Students.  Please select the link from the left menu to view the desired FAQ.