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If you've forgotten your SPS One Login password, you can request a link to reset your password be sent to you by clicking Forgot Password under the One Login login prompt. You will be prompted for your W# followed by a prompt to select an authentication factor. Once you've completed the authentication method successfully, a link to reset your password will be sent to the email address on file. If you've requested a reset link but are have not received it, you'll need to reach out to the state's SPS Help Desk at 410-767-4112 directly.

If your security factor isn’t working AND you do not have a backup factor set up, please call the Technology Support Center Monday-Friday between 9 AM and 4 PM so that we can troubleshoot with you further.

Common reasons for not being able to request a reset link include:

• No longer having access to or have replaced your MFA device - The OneLogin Protect app is device-specific. If you replace the device, you will need to remember to reconfigure your MFA method before getting rid of the old device. For this reason, we recommend having a backup authentication method should your MFA device be lost, stolen, or otherwise no longer available.
• Checking the incorrect location for the MFA code -Several options including SMS, email, and the OneLogin Protect app are available as MFA methods. Please make sure you're checking the correct location. Note: The State of Maryland's OneLogin MFA system is separate from UMBC's MFA system through Duo.
• Answering security questions incorrectly - If using security questions as your MFA method, you must answer all three questions correctly.

For more information on logging into OneLogin, click here.