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Main Page
Training
Customer Support29700122
     Faculty FAQ
     Student FAQ
     Sched. Coord. FAQ
     SA Tips & Tricks
Glossary


Customer Support Overview

The SA Team is dedicated to ensuring the SA End-users have the support necessary to successfully use the new tool to perform their jobs.  We will be updating this page with support contact information, FAQs, and links to additional support pages to assist you in this effort.

 Frequently Asked Questions

FAQs for Implementation Information

FAQs by Role

  • Faculty/Staff
  • Students
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    What Help is Available?

    Training Videos and Quick Reference Guides are available for viewing from the myUMBC Faculty Center and Staff Center, and can also be found by click on the Training link on the left menu. 

    Functional, or administrative process questions, should be directed to the appropriate UMBC office.


    Office of Academic and Pre-Professional Advising

    Office of the Registrar

    •Academic advising for undecided and pre-professional
    students (and clearance for registration)
    • Advising on general education and university requirements
    • Responding to general academic questions for students of any major
    • Information regarding professional school application protocols
    • Reviewing requests to enroll in excess credits
    • Help regarding the major selection process
    • Conducting workshops on study skills, choice of major, etc.
    • Conducting advising at orientation for new students
    • Advising students experiencing academic difficulty

    • (NEW) Degree Audit troubleshooting
    • Evaluating transfer credits
    • Evaluating AP, IB , CLEP exam credit
    • Maintaining official UMBC transcripts
    • Troubleshooting any issues related to registration
    • Posting the schedule of classes each semester
    • Inter‐institutional Enrollment
    • Verifying full‐time status
    • Withdrawing from the university
    • Processing verification of transferability forms and residency waivers
    • Working with faculty on posting grades and processing grade changes
    • Processing declaration of major forms
    • Reviewing graduation applications

    Phone: 410‐455‐2729
    Email: arc@umbc.edu
    Location: Sherman Hall, B-Wing

    Phone: 410‐455‐3158
    Help Ticket: Records
    Degree Audit
    *Include student's Campus ID in correspondence

    Location: Sherman Hall, B-Wing



    For technical problems (i.e. difficulties logging into myUMBC, forgetting a password, etc.), contact the Helpdesk at 410‐455‐3838.


     Frequently Asked Questions

    FAQ's will be available for Faculty and Students.  Please select the link from the left menu to view the desired FAQ.