Tell me- Click New Ticket from the right-hand side of the screen.
- Assign the customer for this ticket. In the Requestor field input only one the following:
- Enter customer's campus ID, OR
- Enter customer's email address (must be @umbc.edu), OR
- Enter customer's campus ID
- Click on the name of the customer from the results.
- Select the queue to assign the ticket.
- Enter the subject that best summarizes the request.
- Enter the description of the issue being reported. Include all pertinent information depending on who will be handling the ticket. For example, if you are asking about a specific journal article from the Library it's good to include titles and sources.
- Click the Create button.
- NOTE: Within the newly created RT ticket, the customer's location and phone number details are automatically populated based on the information specified in the Campus' online directory.
- Open the RT ticket to update if necessary.
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