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Excerpt

  1. Log in to the FAQs by clicking Log In in the top righthand corner.

  2. Navigate to where you'd like your FAQ article to go.

  3. Click the three dots next to the Create in the menu bar at the top of the page.

  4. Select the FAQ Article template.
  5. Click the Create button.

  6. Enter a title for your FAQ in the box that says New Page.

    Info

    Your title should be written in the form of a question. Additionally, keep in mind that articles are typically found through searching, so be sure to include the name of the service you're discussing in the title as well. (e.g. "Why can't I see my Blackboard course? NOT "How to See Your Course")


  7. Read the Special information in the info box.

    Note
    Remember to DELETE the Info box before you save the article! To remove the Info box, click on the “Info” area and click the Remove button.


  8. Under Tell Me heading, type or copy the text of your FAQ quick explanation and/or the steps to resolve the FAQ.
  9. Click the Save button at the bottom of the page.
Info
titleRecommended

DoIT also recommends adding a screencast or video to your FAQ articles. To learn more, visit How do I include a "Show Me" screencast video in an FAQ article?


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