...
Excerpt |
---|
Tell meSearch BoxThis is the text box that appears in the top-right corner of every RT screen. You can do these searches from this box:
Quick SearchThis name is given to the list of queues appearing on the right-hand side of the RT home page. By each queue is shown the number of open and new tickets. These actions are available:
search for tickets by ticket number from this box. Simple SearchTo access Simple Search, hover over Search in the top menu. Then navigate to Tickets > Simple Search. This screen was created to provide a limited but easier search interface. Many common searches can be done with this screen. You can make the Simple Search your default search screen by setting a user preferenceAn explanation of available search terms can be found under the search box. Query BuilderFor the more in-depth search, you can access the Query Builder by going to Search in the top menu, and then navigating to Tickets > New Search. The Query Builder will allow you to search using multiple criteria at one time such as tickets within a particular queue created on a certain date with a status of resolved. |