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  • Unless personal in nature, ALWAYS respond to comments ON the page, to show others you’re attentive; also the answer may benefit others who come along later.
  • Show AND Tell a task wherever possible.
  • If you create a video, no more than 5 mins max (preferably 3 mins or less)
  • Refer and link to the FAQ as an INITIAL resolution to similar RT requests, so your resolution leads users to users understand where they could have gotten help themselves before requesting it.

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Thumbnail = http://img.youtube.com/vi/<insert video ID>/1.jpg
Link to = http://www.youtube.com/watch?v=<insert video ID>

Video - 00:00

Excerpt
  1. Follow these steps to activate HD Voice. Skip this step if it's already activated.

    1. Go to the Home Screen.
    2. Open your Apps menu.
    3. Tap Settings
    4. Look under 'Wireless & networks' section.
    5. Tap 'more...'
    6. Tap Cellular networks
    7. Turn on Advanced Calling
  2. Once HD Voice has been enabled, follow these steps to activate Wi-Fi Calling.
    1. Go to the Home Screen.
    2. Open your Apps menu.
    3. Tap Settings.
    4. Look under 'Wireless & networks' section.
    5. Tap 'more...'
    6. Tap Wi-Fi Calling.
    7. Turn on Wi-Fi calling
    8. Follow onscreen instructions to enter a US address for use in the event of an emergency call (911).

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