An This error may occur if your SSO-enabled UMBC email is affiliated with another Amazon account. : Image Added
The steps to resolve this are different depending on whether this other account is a Business or Personal account. For a Personal account you must change the email address: - Go to ‘Your Account’
- Select Login & Security (may be asked to sign in again)
- Select Edit next to Email
- Change email address. Note, the email address used here cannot already be in use on another Amazon account
For a Business account: - You must login to previously registered Amazon Business
account outside of the punchout environment by going to Amazon.com - Download an Order History Report to ensure all past group
order history is available for future reference - Click this De-registration link and follow all prompts (ignore
account closure verbiage) - https://amazon.com/gp/b2b/manage/deregister - Follow “User to Convert” instructions
Note: If the account has more then 5 users, you will need to remove the users first. If you do not, they will receive an error message and you can work directly with Customer service for support. For a Personal account you must change the email address: Go to ‘Your Account’Select Login & Security (may be asked to sign in again)Select Edit next to EmailChange email address. Note, the email address used here cannot already be in use on another Amazon account |