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- Unless personal in nature, ALWAYS respond to comments ON the page, to show others you’re attentive; also the answer may benefit others who come along later.
- Show AND Tell a task wherever possible.
- If you create a video, no more than 5 mins max (preferably 3 mins or less)
- Refer and link to the FAQ as an INITIAL resolution to similar RT requests, so your resolution leads users to users understand where they could have gotten help themselves before requesting it.
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What is Google App Sync for Microsoft Outlook?
Google App Sync for Microsoft Outlook is a program available for PC users with enterprise Google Apps accounts to sync their Google Mail, Contacts, and Calendars with a compatible version of Microsoft Outlook (compatible versions are Microsoft Office 2003 or higher). Google App Sync uses the MAPI protocol to sync data between Google and a Microsoft Outlook data file (.pst)
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