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Excerpt

Tell Me

The steps and processes provided below assume you have already created and vetted your FAQ Tell Me steps/resolution and Show Me video with appropriate group within your department or areafollowing terms are useful to know when working with and navigating the FAQs.

Terminology

FAQ Collection:  An overarching category of related FAQ Articles. (e.g. “Registration”)
FAQ Article: A page for a single FAQ. (e.g. How do I register for classes?”)
Labels: meaningful key words related to the FAQ. Used to help bring people who are searching to your FAQ.
Comments: Visitors who view your FAQs can leave/post comments.

Tip

It is a recommended Best Practice that you reply to comments.

  • Keep it simple!
    • The wiki has a history that can be reused

    Watching Your Page/Space: A way to keep track of the activity on your FAQ Collection or Articles.

    Note

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