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Customer Support
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Hot Topics

Are you experiencing trouble understanding how to successfully grant a permission for a class?  Please review the Understanding Permissions page for success strategies.

Training & Support

WHAT TRAINING DO  I NEED?  Training Link - Find the training plan for your role, course descriptions, the schedule of training classes and a direct link to register for the course that best fits your needs.

FREQUENTLY ASKED QUESTIONS ABOUT SA? Customer Support Link - Find the most frequently asked questions about SA and their answers. 

WHAT DO ALL THESE NEW SA TERMS MEAN? Glossary Link -  Link directly to the SA Glossary to look up the new terms you need know.

Training & Documentation Guide

 

Topic
ILT
QRG
Video
FAQ

Granting Permissions

Granting Exceptions

Using the Lookup ID

Downloading from SA to Excel

Viewing my Roster (as the Instructor)

Viewing a Roster (not the instructor)

Viewing the Schedule of Classes

Running a Transfer Credit Report

Running a Degree Audit Report

Providing Advising Authorization

Understanding Waitlists