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Reference/Research Consulting:
- $90/hr., billed in increments of 15 minutes.
- Intended for in-depth assistance on research problems and requests for staff to provide information rather than assist users to find information themselves.
- Staff assisted data-base searches on metered databases, with requestor present: charges from data-base supplier and $90/hr. for staff time, billed in 15 minute increments.
- User is informed of fee structure and agrees to pay for services in advance.
Interlibrary Loans:
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- Registered special borrowers and USMAI alumni:
- may use the ILL service for a fee of $15 per filled request ($5.00 for materials borrowed within the USMAI),
- will also be required to pay any additional costs that may be charged by the supplying institution.
- By placing request requestor acknowledges they will be held responsible for return of borrowed materials and payment.
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- By placing request requestor acknowledges and agrees to pay all costs incurred to obtain material. (They will be contacted if cost is above the norm.)
- Loans are delivered to Circulation desk for pickup
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Low Priority Service
- Processed after the processing of requests from UMBC faculty, staff and students.
- Turnaround: delays for this level of service during peak requesting periods (especially November and April) can exceed three weeks in addition to delivery time. Estimated average turnaround: 5 weeks.
- Charges are $5 per item requested plus the charges from the document supplier, regardless of whether request is filled.
Regular Priority Service
- Processed with equal priority to those from faculty, staff and students.
- Turnaround: average is two weeks.
- Charges: $15 per item requested plus the charges from the document supplier, regardless of whether request is filled.
RUSH Service:
- Processed within 24 weekday hours, with follow-up during the subsequent 24 hours, if request is not filled.
- Turnaround: typically, following day for fax or electronic delivery; one week for mail delivery.
- Charges: $25 per item requested plus the charges from the document supplier, regardless of whether request is filled. Typical Rush charges from document suppliers range from $15 to $100 per item.
Services for materials held at UMBC:
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- on receipt of payment.
- Not all materials circulate; lending institutions determine loan period and circulation status.
- Articles are delivered electronically to requestor's email address on receipt of payment.
Materials held at UMBC:
- Books - if material is found in the local collection requestor will be notified. Paging system to retrieve material is not available.
- Articles - electronic document delivery of UMBC held articles will be $5.00 per article.
Payment:
- Due upon receipt of services; further services denied until previous bills are settled.
- Method: All charges must be paid by check made out to
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- UMBC
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Guideline drafted 12/2/97, revised 12/11/97, 12/15/97. L. Wilt, revised 7/31/12 R. Moskal