Page Comparison

Go to https://rt.umbc.edu/

• Click on the "Preferences" link Under your name at the top -right of the page
  Image RemovedSelect "Settings" from the menu links at the top of the page (this should be the default selection)
  Image Removed , click on Settings > Options
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• • General
    • Default Queue (optional) - this is the default for submitting tickets. Recommend selecting Library-IT Support
    • Username format - set to Name and email address
    • WYSISYG message composer - set to No
    • Search results refresh interval - set to Refresh search results every 20 minutes
      
      
  • RT at a glance
    • Home page refresh interval - set to Refresh home page every 20 minutes
  • Scroll to bottom of page and click on "Save Changes"
    
    
• Select "About Me" from the menu links Under your name at the top of the page, click on Settings > About me
  
  • Identity
    • Make sure name and e-mail are correct
      
      
  • Phone Numbers
    • Enter your Work phone number
      
      
  • Location (optional)
    • Organization - enter Library
    • Address 1 - enter Library
    • Address 2 - enter 155
      
      
  • Signature (optional)
    • Enter signature you would like to attach to all tickets you submit or reply to
      
      
  • Scroll to bottom of page and click on "Save Changes"
    
    
• Select "RT at a Glance" from the menu links Under your name at the top of the page, click on Settings > RT at a Glance
  • RT at a glance: body
    
    
    
    • In the right-hand window, select and delete everything except "Quicksearch" and "Saved Search: Library-Reference Open Tickets"
    • If "Saved Search: Library-Reference Open Tickets" isn't in the right-hand window, in the left-hand window, select "Saved Search: Library-Reference Open Tickets" and click on the right arrow to move to the right-hand window.
      
      
  • RT at a glance: summary
    • In the right-hand window, select and delete everything
      
  In the left-hand menu, click on "RT at a glance"
  • In the top-right corner of the Quick search box, click on "Edit"
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    • everything 
    • OPTIONAL: add "My Open Tickets" and "My Closed Tickets" to track tickets you have submitted
      
      
• Under your name at the top of the page, click on Settings > Quick Search
  • Remove checks from all queues except Library-Reference
    
  • Click on Save
    
    
• In the left-hand top menu , click on "RT at a glanceHome" 
  • Your page should look like this: