Follow these steps to add a new device or reactivate an existing device.
1. In a private browsing window, log in to myUMBC from your computer. If the device you're replacing is your default device, you may need to cancel the login request that was sent automatically by clicking Cancel. Click the X to acknowledge that the request was canceled. 2. If you're replacing or resetting an existing device that uses the same phone number, select My Settings and Devices. If you're adding a new device that does not use the same phone number please see our FAQ - How do I manage my devices in Duo? |  |
3. Select an authentication method. If you have a backup device you can use that option. If you do not have access to a backup device, you can use one of two options below:
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4. Once authenticated, select Device Options next to your mobile phone. |  |
| 5. Click on Reactivate Duo Mobile to follow the onscreen prompts. After answering some questions about your device, you'll receive a new QR code to scan with your phone, which will complete the Duo Mobile activation process. |  |