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A queue is a way of grouping requests. A queue has the following attributes:
- A list of members who are authorized to manipulate requests in this queue
- One or more members who are designated administrators and can configure queue options
- Possibly a list of areas which divide the queue into smaller units
- A set of configurable options accessible via the web admin interface with respect to setting up who gets mailed about what and who can raise requests in this queue
- A set of mail template files which can be configured to tailor messages sent by RT
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