UMBC Items

1. Click on the Patron tab.

2. Bring up the patron record by:

   1. Scanning the patron barcode.

   2. Entering the patron’s system ID (000000xxxxxx).

   3. Entering the patrons UMBC alphanumeric ID (prefixed with BC-). 

   4. Patron name (click on the button with 3 dots on the Patron bar, type in the patron’s name [last name, first name], press enter, click on the correct name and then click on select.)

3. In the Navigation pane, click on Loans.

4. In the upper pane, scroll through the List of Loans to find the item to be Claims Returned; highlight it.

5. Click on the “Claims Returned” button in the upper pane. (NOTE: If the word ‘Lost’ has replaced the due date of the item, the Claims Returned button will be grayed out and you will not be able to mark it Claims Returned.)

6. A pop up box will appear with the message “Are you sure that you want to claim loaned item as returned?”  Answer Yes

7. Click on the “Loan Notes” button in the upper pane.  Type in “PCR  mm/dd/yy BC/your initials”.  ALWAYS WRITE A LOAN NOTE, even if you are unable to place a CR on the item.

8. Fill out the Claims Returned form, writing legibly. Note: If the patron is placing more than 3 items as Claimed Returned just enter the patron name on the additional forms and staple them together or print out the Borrower Circulation Summary, mark the items being Claims Returned and staple it to the form.

9. Make a copy of the form.  Give the original to the patron. Tell them the policy is written out on the back of the form. Give the copy to the Stacks Supervisor, or place it on his desk.

We will inform the patron by US Mail as to the results of the Claims Returned Searches.  This could take up to 40 days.

Non-UMBC Items

As above, but skip steps 3 through 7. Do Not mark the item Claims Returned in Aleph. Tell the patron that they must also notify the library which owns the item in question. If needed, give the patron contact information for that library.