How do I change my VOIP Self Care Portal password?

If off campus, you first need to connect to VPN before proceeding further.

Log into the Cisco Self-Care Portal with your UMBC username and password by visiting: If you do not have a UMBC username and password, you can request a "Self-Care Portal username" and password by clicking on "REQUEST HELP" on the side of this page.

To change your Self Care Portal password, log into the Cisco Self-Care Portal and follow these steps: 

  1. Click the General Settings tab.

  2. Under Client/Portal Password, enter your New Password.

  3. In the Confirm New Password, enter your new password again.

  4. Click Save.