How do I change my VOIP Self Care Portal password?
If off campus, you first need to connect to VPN before proceeding further.
Log into the Cisco Self-Care Portal with your UMBC username and password by visiting: http://phone-portal.umbc.edu/. If you do not have a UMBC username and password, you can request a "Self-Care Portal username" and password by clicking on "REQUEST HELP" on the side of this page.
To change your Self Care Portal password, log into the Cisco Self-Care Portal and follow these steps:
Click the General Settings tab.
Under Client/Portal Password, enter your New Password.
In the Confirm New Password, enter your new password again.
Click Save.
