What should I do if my document won't print in the Library?

Common printing problems

Try these solutions to common printing problems. If you still can't print, please contact a Reference Librarian, or report the problem to Library IT Services.

General solutions:

Don't try to print directly from a flash drive or from Blackboard. Save the file to the desktop and then print it. Please note, however, that files saved to the desktop will be deleted when you log off.

It can take several minutes for a file to get to the printer. This is especially true for pdf files and files that are large.

The person who wants to pick up the file has to be the same account holder as the one who sent it to be printed. If student 1 and student 2 are working on a document together and student 1 sends the document to be printed, student 2 cannot go to the printer, log in, and get the file.

• Printing PDFs from Web Browsers
  
  
  

  When saving or printing PDF documents from within a web browser (Internet Explorer, Firefox, Safari, etc.) you MUST use the buttons in the PDF viewer (directly above the document window).

• Library Printer is not selected.
  
  
  

  • Select File > Print from the menu (do not click on the printer icon)
    
    
    

  • Select 'LibraryPrinter' - for color printing select 'LibraryColor'
    
    
    

  • Click 'OK'
    
    
    

• Default printer is not set or no printer is selected (for printing PDF's).
  
  
  

  • Select Start Menu > Settings > Printers
    
    
    

  • Select LibraryPrinter
    
    
    

  • Select File > Set as default printer' from the menu OR
    Right-click on 'LibraryPrinter' and select 'Set as default printer'
    
    
    

  • If these steps do not work, try rebooting the computer to re-establish its connection to the printers.