/
What do the sections of an RT ticket display mean?

What do the sections of an RT ticket display mean?

Dec 12, 2023

Tell me

  • The Basics section shows general status information about your ticket.
    • A ticket with a status of NEW has just been opened and has not been assigned to a staff member.
    • A ticket with a status of OPEN has been assigned to a staff and is currently being processed.
    • A ticket with a status of STALLED is awaiting customer input or help from another RT staff before proceeding.
    • A ticket with a status of RESOLVED has been completed and closed out.
  • The Dates section shows when your ticket was created and displays changes when updates are made to your ticket.
  • The History section shows the initial request and subsequent replies from RT privilege users each time your ticket is worked on. Check this section for detailed status of your tickets.

Request Help | Correct or Suggest an Article